Technical Support Manager

hace 3 semanas

Barcelona, España Dnv Gl A tiempo completo

.GreenPowerMonitor, a DNV company, is at the heart of the global energy transformation. We use data-driven digital solutions to optimize the performance of renewable energy installations around the world. Our work contributes to a more diverse, more sustainable global energy mix.Step into a role where leadership meets innovation in the renewable energy sector. As the Line Manager for our technical support team, you'll lead a dedicated team of 10 professionals who are the go-to experts for our customers. Your team plays a critical role in turning customer challenges into success stories, delivering world-class technical support for our cutting-edge solutions that monitor and manage solar, wind, and storage assets. This is your chance to lead a team that ensures seamless operations for clients worldwide while making a tangible impact in a fast-growing, dynamic industry.The primary tasks will include: Drive operational excellence by ensuring adherence to organizational processes, optimizing workflows, leveraging digitalizing and automation, and implementing initiatives that boost departmental efficiency. Lead, inspire, and develop a high-performing technical support team while maintaining high levels of engagement and alignment with organizational goals.Foster a positive team culture emphasizing collaboration, continuous improvement, and customer-focused values. Encourage open communication, teamwork and actively support diversity, equity and inclusion.Conduct performance evaluations of team members, providing constructive feedback, identifying areas for improvement, and setting clear goals to ensure alignment with team and organizational objectives.Coach, mentor, and support the team by creating individual development plans, and offering guidance for professional growth to help employees reach their full potential.Manage team workload by assigning tasks effectively, ensuring balanced distribution and alignment with individual skills and business priorities.Allocate and prioritize resources, including budget and personnel, to optimize operational efficiency and achieve timely, high-quality outcomes.Collaborate with cross-functional teams, negotiate effectively, and influence key stakeholders to deliver tasks on time and maintain high-quality standards.Address escalations promptly and effectively, ensuring critical issues are resolved while maintaining positive customer relationships.Monitor and report on key KPIs and metrics related to the technical support function and identify areas for improvement. The team awaiting you...You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services

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