Operations Lead

hace 1 día

Madrid, España Redeploy A tiempo completo

About Redeploy Run    At Redeploy Run, we specialize in platform engineering and operations, helping our customers simplify their infrastructure and speed up application delivery.
Our mission is to make cloud adoption faster and easier.
Our 'Ready-to-Run' platform products, including Technology Platforms and Industry Cloud Platforms, let IT departments and developers manage infrastructure and governance with ease.
Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, and collaborating with cloud providers like Azure and AWS, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most of their cloud platforms.
As a rapidly growing public cloud company, we understand that our success depends on the talents we choose to surround ourselves with.
Now we are looking for a Operations Lead to lead our Operations team to deliver exceptional services and customer success.
Maybe it's you?
What it means to be a Operations Lead at Redeploy Run     As a Operations Lead, you will take lead and ensure the success of our Cloud Operations team and Managed Service offering.
This is an important role that combines leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our customers.
Job responsibilities and tasks will include:   Oversee the delivery of our operations services on Azure, AWS and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations.
People Management responsibility of a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
Act as the primary contact to build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
Drive continuous improvement and implement strategies to optimize processes, enhance service quality, and achieve operational efficiency.
Collaborate with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.
Maintain Operational Standards which includes monitoring performance metrics, managing resources, and ensuring adherence to best practices in cloud management, security, and governance.
Support the sales process targeting both new and existing customers.
Who are you?
We're looking for someone who thrives in a leadership role, with a strong sense of responsibility and a genuine passion for delivering exceptional results.
You should be proactive, solution-oriented, and skilled at building trust—both within your team and with customers.
Collaboration is key, so we value a team player who can inspire others and adapt to different working styles.
Your ability to stay calm under pressure and handle challenges with a positive attitude will make you a great fit for this role.
What experiences do you bring?
IT Operations experience, preferably with managing operations on Azure and/or AWS including infrastructure management, incident response and optimizing cloud environments.
Experience in managing and developing teams, including performance reviews and mentorship.
Experienced in working directly and with multiple customers, handling escalations, and ensuring satisfaction through clear communication and delivery.
Knowledge of ITIL principles and experience managing delivery processes in a structured environment.
Comfortable managing multiple priorities and navigating the complexities of services and customer requirements and expectations.
Familiarity with agile principles and practices, with the ability to adapt to and collaborate effectively in agile environments.
Great communication skills, both verbal and written in Swedish and English.
Even if you don't perfectly match the role, we still encourage you to apply.
We believe in diversity and inclusion and welcome all applicants with relevant experience and skills.
What we offer     Being a member of Redeploy means you have the drive and desire to be the best and work smarter than the rest.
We enjoy creative freedom with our projects, benefit from great work/life balance, and thrive in a company culture that is both collaborative and supportive.
Everything we do at Redeploy is centered around the simple yet effective idea that we all chip in to ensure our success.
To learn more about our benefits, scroll down       Location    This role is for our office located in central Stockholm at Torsgatan 4.
Because of the nature of this role, we see that you spend most of your working days at the office but do encourage a mix of in-person and remote work to foster innovation and support work-life balance (and like to have fun together).
How to apply   We hope that we have sparked your interest and that you are curious to know more about the role and us at Redeploy.
We will consider applications on an ongoing basis so submit your application as soon as you can by hitting the apply button.
To be compliant with GDPR, we only accept applications through our careers channel.
Please submit your application using the form on our career website, or any website displaying a position with us.
For any specific questions about the position, reach out to Talent Acquisition Manager Francisca Andersson.
We look forward hearing from you

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