Customer Success
hace 3 días
.Trabaja en DaCodesSomos una firma de expertos en software y transformación digital de alto impacto.
Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de +220 talentosos #DaCoders, Desarrolladores, arquitectos, Diseñadores UX/UI, PMs, QA testers y más, que se integran a nuestros proyectos con clientes en LATAM y Estados Unidos para lograr resultados sobresalientes.Con nosotros lograrás impulsar y acelerar tu desarrollo profesional, colaborando en diversidad de proyectos, sectores y giros empresariales.
Objetivo del Puesto: El objetivo principal de este puesto es garantizar una comunicación efectiva con los clientes y colaboradores, con el fin de asegurar un excelente servicio, prevenir bajas de personal y promover el crecimiento de las cuentas.
Esta persona será responsable de gestionar relaciones de confianza con los clientes, obtener información de primera mano sobre cualquier situación que pueda impactar negativamente en la relación, y coordinar soluciones con las áreas correspondientes.
Responsabilidades: Mantener una comunicación constante con los clientes para asegurar la satisfacción y detectar cualquier posible problema antes de que se convierta en una crisis.
Actuar como un puente de comunicación entre el cliente y el equipo interno, gestionando las expectativas y asegurando la calidad del servicio.
Ser creativa/o y proactiva/o en la forma de relacionarse con los clientes, buscando siempre la mejor manera de obtener información relevante y mantener una relación de confianza.
Identificar posibles problemas de desempeño o servicio y canalizarlos con las áreas correspondientes, asegurando el seguimiento y la resolución hasta que el problema sea solucionado.
Prevenir bajas de personal por mal desempeño, garantizando un entorno laboral satisfactorio tanto para los empleados como para los clientes.
Generar y mantener una organización fluida y ordenada en la gestión de múltiples clientes y proyectos.
Comunicar problemas de forma clara y concreta, gestionando relaciones con diferentes personas en distintos niveles dentro de la empresa, desde pares hasta directores.
Realizar el seguimiento necesario para asegurar la resolución de problemas y mantener una excelente experiencia para el cliente.
Requisitos: Fuerte inteligencia emocional, tolerancia a la frustración y creatividad para resolver problemas.
Excelentes habilidades de comunicación tanto escritas como verbales.
Capacidad para generar confianza y establecer relaciones efectivas con equipos internos y clientes.
Alta organización y capacidad de gestionar múltiples proyectos y relaciones a la vez.
Inglés intermedio avanzado (un plus importante).
Experiencia previa en roles similares de gestión de relaciones con clientes o coordinación de proyectos.
Idealmente, experiencia en empresas de nearshoring o servicios tecnológicos.
Habilidades adicionales: Empatía y capacidad para ponerse en el lugar del cliente o colaborador
-
Senior Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
-
Senior Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
-
Senior Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
-
Senior Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Mérida, España Dacodes A tiempo completo¡Trabaja en DaCodes!Somos una firma de expertos en software y transformación digital de alto impacto.Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de +220 talentosos #DaCoders, Desarrolladores, arquitectos, Diseñadores UX/UI, PMs, QA testers y más, que se integran a nuestros proyectos con...
-
Customer Specialist
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Customer Specialist
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Technical Support Advocate
hace 3 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Technical Support Advocate
hace 3 días
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Technical Support Specialist
hace 7 días
Mérida, Badajoz, España Boldr A tiempo completoBoldr OverviewWe are a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide.Our Team ValuesMeaningful connections start with authenticity.We do our best work by being curious and growing through dynamic thinking.Success combines ambitious vision with operational...
-
Technical Support Advocate
hace 3 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
[J-849] | Sr. Tech Support Advocate
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
[J-849] | Sr. Tech Support Advocate
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Account Executive
hace 3 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Team Captain
hace 1 semana
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Account Executive
hace 3 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
-
Team Captain
hace 1 semana
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Sales Manager
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team united by our desire to connect diverse people with shared values for a bolder impact.We employ just over a thousand team members across five...
-
Sales Manager
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team united by our desire to connect diverse people with shared values for a bolder impact.We employ just over a thousand team members across five...
-
Sales Manager
hace 3 días
Mérida, España Ares Consultores A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team united by our desire to connect diverse people with shared values for a bolder impact.We employ just over a thousand team members across five...