French Hr Admin, Associate

hace 2 semanas

Granada, España Strada A tiempo completo

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

RESPONSIBILITIES

Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks

Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

Ensure Data Management is performed accurately and on time

Ensure Tickets and Calls are responded within SLA timescales and to a high standard

Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

Proficient in using systems and tools

SOC Controls completed on time and with the necessary evidences

Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Highlight to Service Manager any deviations from the standard scope of service

Ability to recognize and deal appropriately with sensitive and confidential information

Successful completion of all learning objectives

Time Recording to be completed accurately and on time

Alight Security Standards are adhered and followed

Contribute to team meetings and raise any issues immediately to your Service Manager

Ensure you are up to date with all Strada HR announcements and communications

Build good relationships with all lines of businesses where appropriate

Update internal stakeholders, when needed, in a timely and accurate way

Participates in projects and activities as needed and assigned

REQUIREMENTS

Good knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

1 year experience in Customer Care and/or HR Administration

Very good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes

Essential

High School/University diploma or equivalent

HRIS knowledge

High level of English spoken and written allowing everyday work communication in this language

High level of French spoken and written allowing everyday work communication in this language

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

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