Debt Recovery Supervisor

hace 1 mes


Barcelona, España Dac Beachcroft Llp A tiempo completo

We are seeking a highly motivated and experienced Debt Recovery Supervisor.
The Debt Recovery Supervisor will be responsible for overseeing the collections process for our clients.
This includes supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements.
The ideal candidate should have a strong background in collections and excellent leadership skills.What you will doReporting to the CSG Debt Recovery Manager.
The main duties and responsibilities of the Debt Recovery Supervisor are detailed below:Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.Monitoring team compliance and ensuring quality is maintained, whilst sustaining accurate and timely system updates.Working off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.Creation of a clear and transparent reporting pack.Understand and proactively control of teams bad debt provision.Manage own ledger by way of example.Working with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.Who you areMinimum of 3 years of Supervisory experience in a high volume, fast paced environment.Highly experienced in all areas of debt collection.Proven track record of meeting or exceeding collections targets and performance metrics.Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.Preferable ICM Qualified or working towards.Ability to work under pressure, prioritise workload and meet deadlines within conflicting demands.Able to work on own initiative with a pro-active and flexible approach.High attention to detail along with excellent communication and numeracy skills.A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).What you need to know about applyingAt DAC Beachcroft, we don't just accept your differences we celebrate them.
From bespoke solutions for our clients, to treating you like an individual.
Our strength comes from your diverse ideas and bringing the whole you to work.
So if you're good at what you do, come as you are.
We welcome direct applications and are happy to talk flexible working.We also want you to be at your very best.
Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If this opportunity sounds of interest to you, please make an application and submit your CV.
Your application will be dealt with in the strictest of confidence.
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