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Senior Manager, People Operations
hace 1 mes
Be a Part of Something Unstoppable
We're on a mission to deliver the world's most important and complex payments. As a Senior Manager, People Operations at Flywire, you'll drive the implementation and global coordination of our People Team programs & processes in accordance with our values, enabling the People Team's vision and operating model as well as Flywire's Equity, Inclusion, and Diversity ideals.
About This Role
- Drive cross-functional, global collaboration and deliver on all People Operations goals, processes & programs in consideration of Flywire values / cultural norms, company practices & policies, applicable regulatory statutes, market practices and compliance requirements throughout the entire employee life-cycle.
- Advising and managing sensitive employee relations information / cases in collaboration with the Global People Partner team, legal, and external stakeholders in a confidential, documented and effective manner.
- Regularly collaborate and maintain cooperative relationships with the People Team's Centers of Expertise (COEs) including Talent Acquisition, Experience, Total Rewards, L&D as well as cross-functional collaboration with global People Team partners (i.e., payroll, IT, Legal, Finance, Marketing, etc.) Being actively involved in decision making and strategy to respond to different People Team and business needs.
- Lead and support the full implementation and timely execution of Flywire's annual and mid-year people processes & programs such as employee surveys, performance management, promotion and compensation cycles.
- Setting, creating and proposing strategic projects that will allow to improve results and deliver best in class experiences within the company.
- Act as a People Team point of collaboration to ensure the right internal / external stakeholders & partners are engaged in a timely manner to ensure the efficient execution of all people processes & programs while supporting FlyMates, people managers, and the global People Team.
- Responsible for ensuring all people processes and programs are performed in a timely and compliant manner to offer exceptional end-to-end FlyMate experiences while meeting Flywire's compliance requirements.
- Effectively use data to communicate, propose changes, & present opportunities & risks to Flywire's People Team processes & programs.
- Foster a strong and effective People Operations team by leading and managing members, building operational excellence capabilities, and developing and enabling members to contribute effectively towards People Team and organizational goals.
Key Qualifications
- Bachelor's Degree and ideally a MBA / Master's degree or SPHR / GPHR certification.
- Around 8+ years of experience in Global People Operations and People Management.
- Strong experience with employment law in the EMEA region.
- Strong 'people-first' cross-functional employee and internal / external stakeholder service orientation.
- Demonstrated ability to deliver complex services, in a high volume, scaled environment, in accordance with documented processes and policies.
- Excellent analytical and problem-solving skills, with an eye for detail and accuracy; ability to do root cause analysis, use data, or if neither exist, use judgment and experience, to guide decisions and action plans.
- Significant project management experience related to implementation of new, complex programs, systems and / or processes.
- Excellent communication skills in both written and spoken English.
- Possion for leading, developing and motivating frontline operations teams across geographies, comprising diverse team members from varying backgrounds with varying levels of experience.
What We Offer
- Competitive compensation, including Restricted Stock Units.
- Employee Stock Purchase Plan (ESPP).
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media.
- Dynamic & Global Team (we have been collaborating virtually for years).
- Wellbeing Programs (Mental Health, Wellness, Yoga / Pilates / HIIT Classes) with Global FlyMates.
- Be a meaningful part in our success - every FlyMate makes an impact.
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
- Work From Home Stipend.
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers).
Culture at Flywire
We are an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
