Business Analyst and Reporting Analyst

hace 2 semanas

Cáceres, Cáceres, España Omega CRM, A Merkle Company A tiempo completo

Omega CRM Consulting is seeking a Service Operations Data and Reporting Analyst.

This individual will collaborate with one of the top 15 global pharmaceutical companies within the HPS Operational Analytics team.

The role entails helping the team be accountable for operational data, reporting, and analysis to support all operational topics related to Human Pharma Services Organization.

Key responsibilities include:

  • Working as part of the Operational Analytics team (within the Service Operations Team) with responsibility for operational data and reporting for all Human Pharma Services Teams
  • Understanding in-depth the operational processes and data such as financial, forecasting, service KPIs, and demand management. Helping to simplify the process and create governance for the invoicing process
  • Collaborating with Service Owners to ensure operational processes are designed to support the data required to establish service transparency and KPIs
  • Developing and maintaining reporting and dashboards to support HPS operational requirements
  • Supporting ROPUs and Service Account Leads (SALs) to provide forecasts and budget transparency

Administrative tasks include:

  • Supporting the team with sourcing topics such as contracts, PO creation, and cost management, and documentation. Invoice management

Requirements include:

  • Bachelor's Degree in Information Management, IT, or equivalent work experience
  • Work experience in data management and/or process management
  • Demonstrated expertise in Finance and working with financial data (budgeting, budget consumption tracking, invoicing)
  • Skilled in SQL and Tableau – intermediate
  • Ability to negotiate and influence across a matrix & cross-functional organization
  • Good judgment in evaluating benefits and risks and providing sound recommendations
  • Fluency in oral and written English; further language skills would be an asset
  • Strong collaboration, communication, and mediation skills
  • Strong results orientation
  • Ability to plan and organize work. Observation, interviewing, and listening skills

We offer:

  • Permanent contract
  • Flexible Schedule
  • Trainings & Certifications
  • Home Office
  • Flexible retribution (public transport ticket, Ticket restaurant, etc)
  • Health insurance
  • Omega CRM's commitment to a better society

About Omega CRM:

A global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics

We believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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