it helpdesk technician

hace 3 semanas

Barcelona, Barcelona, España Advantage Communications Group, LLC A tiempo completo

The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submit a helpdesk request.

THE ROLE

Overview:

  • Interpret, evaluate, and resolve problems reported to the help desk regarding various hardware, software, and corporate systems.
  • Monitor all support ticket queues; open, resolve or reassign tickets appropriately.
  • Escalate advanced inquiries to the IT Manager.
  • Place service calls to outside vendors (Office 365, Microsoft Azure, etc.); monitor and track the call until the issue is resolved.
  • Onboard and offboard new and terminating employees to include equipment delivery, setup, software installation, and equipment return.
  • Maintain current records of problem tickets and their resolutions in the required database.
  • Stay informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate.
  • Maintain inventory records of all assigned equipment.

Skills & Requirements:

  • Bachelor's degree in computer science or related field.
  • Two to five years of experience supporting user requests in IT Helpdesk environment.
  • Strong background in troubleshooting and problem solving.
  • Demonstrated understanding of computer systems, mobile devices and other tech products.
  • Ability to analyze and address the needs of users.
  • Ability to diagnose and resolve basic technical issues.
  • Strong organization and documentation skills.
  • Ability to travel to the Barcelona office.
  • Fluent in English.
  • Excellent communication skills.
  • Professional demeanor.

Physical Requirements:

  • While performing duties, the employee will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The employee will occasionally need to move about inside the office to access file cabinets, office machinery, etc.
  • Must be able to lift 35 pounds.
  • Must be able to stand or sit for long periods of time.
  • Must have the ability to travel to Barcelona, Spain office as required.
  • Remote in Barcelona, Spain.

ADDITIONAL DETAILS

Equal Employment Opportunity:
Advantage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

#J-18808-Ljbffr

  • It Helpdesk Technician

    hace 5 días

    Barcelona, Barcelona, España Advantage Communications Group, Llc A tiempo completo

    The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues.As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submit a helpdesk request.THE ROLEOverview :Interpret, evaluate, and resolve problems reported to the help desk...

  • It Helpdesk Technician I

    hace 4 días

    Barcelona, Barcelona, España Advantage Communications Group A tiempo completo

    Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain.The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues.As the first point of contact for our employees in Europe and America seeking technical assistance, the Helpdesk Technician provides remote...

  • it helpdesk technician

    hace 2 días

    Barcelona, Barcelona, España Advantage Communications Group, LLC A tiempo completo

    The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submit a helpdesk request. THE ROLE Overview : Interpret, evaluate, and resolve problems reported to the help...

  • it helpdesk technician

    hace 2 semanas

    Barcelona, Barcelona, España Advantage Communications Group, LLC A tiempo completo

    The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submit a helpdesk request.THE ROLEOverview :Interpret, evaluate, and resolve problems reported to the help desk...

  • it helpdesk technician

    hace 7 días

    Barcelona, Barcelona, España Advantage Communications Group, LLC A tiempo completo

    The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submit a helpdesk request. THE ROLE Overview : Interpret, evaluate, and resolve problems reported to the help...

  • IT Helpdesk Technician

    hace 3 días

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    IT Helpdesk Technician - Remote SupportThis is a unique opportunity to join our team as an IT Helpdesk Technician, providing remote technical assistance to users in Barcelona, Spain. The ideal candidate will possess excellent communication skills and be able to resolve technical issues efficiently.Main Responsibilities:Analyze and address user needs,...

  • IT Helpdesk Technician I

    hace 3 semanas

    Barcelona, Barcelona, España Advantage Communications Group A tiempo completo

    Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain. This is a hybrid role reporting into our Barcelona office 2 days a week. The IT Helpdesk Technician at is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical...

  • IT Helpdesk Technician I

    hace 6 días

    Barcelona, Barcelona, España Advantage Communications Group A tiempo completo

    Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain. The IT Helpdesk Technician at is responsible for answering questions and requests related to IT issues As the first point of contact for our employees in Europe and America seeking technical assistance, the Helpdesk Technician provides remote...

  • Helpdesk Technician

    hace 9 horas

    Barcelona, Barcelona, España beBee Careers A tiempo completo

    Job Role: IT Helpdesk TechnicianJob Description:The IT Helpdesk Technician plays a vital role in ensuring the smooth operation of our technical infrastructure. As a member of our IT team, you will be responsible for providing first-line technical support to our users, analyzing and resolving technical issues, and maintaining accurate records of problem...

  • IT Helpdesk Technician I

    hace 3 días

    Barcelona, Barcelona, España Advantage Communications Group A tiempo completo

    Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain. The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for our employees in Europe and America seeking technical assistance, the Helpdesk Technician provides remote...