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Helpdesk Technician

hace 3 semanas

Barcelona, Barcelona, España beBee Careers A tiempo completo

Job Role: IT Helpdesk Technician

Job Description:

The IT Helpdesk Technician plays a vital role in ensuring the smooth operation of our technical infrastructure. As a member of our IT team, you will be responsible for providing first-line technical support to our users, analyzing and resolving technical issues, and maintaining accurate records of problem tickets and resolutions.

  • Main Responsibilities:
  • Provide technical assistance to users via phone, email, or chat platforms.
  • Analyze and resolve technical issues related to hardware, software, and corporate systems.
  • Maintain accurate records of problem tickets and resolutions in our database.
  • Stay up-to-date with all procedures for systems and equipment, ensuring documentation is current and accurate.
  • Maintain inventory records of assigned equipment.

Requirements:

  • Bachelor's degree in Computer Science or equivalent work experience.
  • Two to five years of experience supporting user requests in an IT Helpdesk environment.
  • Strong background in troubleshooting and problem-solving.
  • Demonstrated understanding of computer systems, mobile devices, and other tech products.
  • Ability to analyze and address user needs.
  • Ability to diagnose and resolve basic technical issues.
  • Strong organization and documentation skills.