Senior Key Account Manager
hace 4 semanas
Company Overview:
">We believe that enhancing the shopping experience drives performance. Our mission is to connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey.
">Nature and Aim of Key Account Manager Position:
">The holder of this position is responsible for managing and developing an assigned merchant portfolio selling a range of Global Blue Products and Services including – Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence, and Training Programs at both clients' Head Office and Store level. Also, to attract and gain new Business Accounts.
">Main Duties and Responsibilities:
">- Delivery of sales targets
- Delivery of new business targets and cross-sell GB products to existing accounts
- Delivery of account-specific contractual obligations
- High-level Relationship Management
- Creation and delivery of account plans for all accounts
- Monitor and manage debt levels of assigned accounts and minimize bad debts exposure
- Improve merchants' knowledge and expertise with our services
- Accurate use of our 'CRM' system to plan, record, and report account-specific activity
- Accurate account management delivering at Store Level objectives:
- Delivery of account-specific contractual obligations & agreed activities at store level
- Delivery of all in-store staff training on Tax Free, Currency Choice
- Support of terminal installations
- Maximize TFS business (Issue Ratio and Refund Ratio management)
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion, and action with Store Managers on a regular basis as agreed by Sales Manager
- Action plans and store visits in line with company segmentation model
- Accurate use of CRM to plan, record, and report account-specific activity
- Main KPI's:
- Net Turnover TFS, CC, Media, GB Online
- CC Hit Rate
- New business for TFS, CC, Media
- Cross-selling to existing accounts
Relates to/Cooperates with:
">Main Function interactions: Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager & Merchant Services Manager
">Main cross-Function interactions: Media, Marketing
">Required:
">- 4-5 years' experience of account management ideally in the FMCG, retail or financial services
- Proven experience of winning and developing new business
- Strong interpersonal, verbal, and oral communication skills
- The ability to learn on a steep learning curve
- Driven and enthusiastic individuals, who can use their own initiative
- The skills to build and maintain strong customer relationships with an ability to grasp customers' current and potential needs
- Strong negotiation and influencing skills
- Good use of time management skills, can demonstrate ability to prioritize
- Results-oriented with a proven track record of achieving targets
- Good organizational skills with the ability to work for periods unsupervised
- Ambitious and hardworking, with a genuine hunger for success
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