Sales Application Specialist

hace 1 semana

Barcelona, Barcelona, España Werfen A tiempo completo

Post Date: December 15, Number: WEBWW

Job Function: Sales

Location: Barcelona

Country: Spain

About the Position

Job Summary

The Sales Application Specialist Acute Care Diagnostics (SAS ACDx) is a mixed role including both sales and technical responsibilities. The main job tasks include actively promoting and selling our products and solutions while keeping track of the technical status of the instrumentation park, reagent stocks, and IT solutions. The focus will be on the Central Lab and Clinical Areas such as Intensive Care Units, Emergency Departments, and Operating Rooms.

The SAS ACDx will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Key Accountabilities
  1. Achieve sales and commercial targets established by the Company.
  2. Provide application support.
  3. Support laboratory organization improvement by technical advice and solutions.
  4. Encourage cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques.
  5. Present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
  6. Create a network of trust within the organization and organize field visits with colleagues.
  7. Coordinate instrument installations interacting with different departments (Logistics, Technical Service, Marketing...) and perform product and service demonstrations.
  8. Maintain the training level of our users' analyzers and reagents.
  9. Work collaboratively with the KAM and Business Unit in the management of opportunities and risks.
  10. Monitor service levels offered by different departments to reduce the risk of complaints.
  11. Provide troubleshooting for technical inquiries.
  12. Resolve product incidents at a technical level in coordination with HelpLine, Technical Service, and Product Managers.
  13. Manage tenders, including specification and profitability analysis, preparation of necessary documentation, and litigation support.
  14. Provide first-level (remote and/or on-site) technical support to customer accounts regarding products, applications, and operations, assisting with the integration of systems in their laboratories.
  15. Ensure compliance with the Ethical Code.
Networking / Key Relationships
  • Key Account Manager
  • Area Manager
  • Business Unit (Business Unit Manager, Product Managers)
  • Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
  • Logistics (Customer Service)
  • Contracting Department
  • Quality Assurance / Regulatory Affairs
Minimum Knowledge & Experience Required for the Position

Education: Bachelor's Degree in Life Sciences or related discipline.

Experience: Experience in the IVD industry is desirable. Basic training or experience with Blood Gas is a plus. Comprehensive knowledge of Hemostasis or experience as a nurse or sales representative in ICU or Operating Room is a plus. Experience with viscoelastic testing devices (Rotem or TEG) will be considered an asset. Experience in Cardiovascular Operating Room, Liver transplantation Operating Room, or significant responsibility in bleeding and massive transfusions will also be considered a plus.

Additional Skills / KnowledgeSkills & Capabilities

The ideal candidate for this position will exhibit the following skills and competencies:

  • Focus on results and the customer.
  • Flexibility, reliability, adaptability to changes, anticipation.
  • Self-control, discipline, and monitoring of guidelines.
  • Clear communication and assertiveness.
  • Capability for team and individual work.
  • Market and product knowledge.
  • Sales and influence skills.
  • Establish relationships with customers based on trust and confidence.
  • Self-training capacity.
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