Service Delivery Manager

hace 3 semanas

Madrid, Madrid, España MANTU GROUP SA A tiempo completo

Service Delivery Manager - Health Economics and Market Access - F / M / X

Barcelona, Tunis

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges, and achieve all your projects with success.

We are looking for an experienced and dynamic Service Delivery Manager to join our internal team and manage external projects and services. The ideal candidate will have a solid background in IT project management and a proven track record of delivering high-quality services to clients, and will be fluent in French and in English.

As a Service Delivery Manager at Amaris, you will be responsible for overseeing the delivery of services to our clients, ensuring that projects are completed on time, within scope, and to the highest standards. You will design and implement effective delivery strategies, manage project governance, and ensure continuous improvement of all processes.

Your responsibilities:

  1. Project / Service Management:
    • Design and implement a delivery strategy aligned with client expectations to meet their challenges and objectives while adhering to ongoing processes.
    • Organize this strategy into a daily framework, ensuring a continuous improvement approach.
    • Gather and understand client feedback to develop appropriate action plans to be communicated to:
    • The project team
    • The delivery center
    • Manage and organize tasks for each project / service, ensuring timely execution.
    • Ensure clear communication and an appropriate level of intervention with all stakeholders.
  2. Monitoring & Reporting:
    • Oversee project governance, including regular follow-up meetings (weekly, steering committee, strategic committees).
    • Manage capacity planning, risk management, KPI, and SLA tracking.
    • Monitor and report on project satisfaction.
    • Quality assurance plan
    • Business continuity plan
    • Skills matrix
  3. Financial Management & Billing:
    • Gather and prepare financial elements for timely billing.
    • Collect and consolidate financial data (time, work units, work packages).
    • Prepare and validate financial details during the billing process.
    • Proactively apply best practices based on daily experiences.
    • Gather and analyze feedback from clients and project teams.
    • Propose relevant solutions based on analysis.
    • Suggest improvements to KPI / SLA for long-term projects / services.
  4. Communication & Governance:
    • Ensure regular reports (weekly / monthly / quarterly) with clients, including:
    • Project follow-up
    • Capacity planning adjustments
    • Alerts and support requests if needed
    • Lead internal governance activities:
    • Weekly follow-up meetings with the team
    • Internal steering committees to manage project / service strategies and action plans
    • Review of project / service P&L

Your profile:

  • You hold a Master's degree in Project Management and IT (Infrastructure and / or Development), an Engineering degree, or equivalent.
  • You have a minimum of 3 years of experience in a similar role, ideally in Consulting / IT Services environments.
  • You are proficient in at least one project management methodology (Prince 2, PMI, SCRUM, etc.).
  • You have excellent knowledge of the Microsoft Office suite (Excel, PowerPoint, Word).
  • You have experience with at least one project management tool (e.g., MS Project, Clarity, Sciforma, Orchestra, JIRA).
  • Knowledge of Office 365 tools (Teams, SharePoint, Azure DevOps, PowerBI) is a plus.
  • Knowledge of ITIL methodology is an asset.
  • You are fluent in French and have a very good level of English, with excellent communication skills (oral and written).

Our company culture:

  • Agility: Evolve in a flexible, dynamic, and stimulating environment.
  • International: Benefit from international collaborations and numerous mobility opportunities.
  • Intrapreneurship: Get involved in parallel initiatives or develop your own Business Unit.
  • Listening Management: Receive personalized support throughout your professional journey.

We are committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.

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