Critical Environment Manager Spain

ABOUT THE ROLE

The Critical Environment Manager (CEM) is a key resource for technical management of operating data centers. The CEM is responsible for streamlining data center operations and maintenance as well as for removing risks in the data center critical environment. They lead both recurrent (e.g. seasonal readiness) and ad-hoc technical projects to mitigate or remediate risks of experiencing loss of resilience or redundancy in data centers.

The CEM collects technical data from Data4 Facility Managers and from customers to define technical roadmaps and projects. They oversee all aspects of critical environment projects, from inception to completion. This includes coordinating with cross-functional teams such as engineering, operations, and facilities management to ensure seamless project execution and minimal disruption to data center operations. They are directly accountable for ensuring that projects are completed on time and within budget.

They identify and mitigate risks associated with critical environment projects, such as equipment failures, power outages, or environmental threats. This involves implementing robust risk management strategies and contingency plans to minimize potential disruptions and ensure the safety and security of data center operations, e.g. summer/winter readiness plans, load failover audits, etc. They ensure that critical environment projects meet industry standards and best practices as well as regulatory requirements. They implement quality assurance (QA) processes, support QA and industry standard audits, and ensure compliance with relevant regulations and certifications (e.g., Uptime Institute Tier Standards, ISO 27001).

The CEM engages with external vendors, contractors, and stakeholders involved in critical environment projects. They monitor vendor performance and ensure adherence to project specifications and timelines. They stay connected to data center availability trends and proactively conduct technical audits in their data centers, based on the information gathered on technical and/or human-related failures. They foster a culture of continuous improvement and seek opportunities to reduce human errors, enhance processes, streamline operations, and leverage emerging technologies to optimize data center performance and efficiency.

The CEM regularly and accurately communicates project status updates, milestones, and key metrics to external and internal stakeholders, e.g. customers, or Data4 local and global leadership. They also prepare comprehensive reports and presentations to provide insights into project performance and identify areas for improvement. They promote a culture of trust and collaboration between teams and are vocally self-critical. They help team members in their and in other managers' teams remove hurdles while creating a technical vision and common goal to reach.

RESPONSIBILITIES

RESPONSIBILITIES IN TERMS OF IMS CERTIFICATIONS

Respect and enforce certification policies in terms of:

• IMS: Respect and enforce the certification policy and be proactive in improving the Integrated Management System (IMS) with stakeholders.
• H&S: Respect and enforce health and safety rules.
• Environment: Respect and enforce environmental policies.
• Information security: Respect and enforce information security policies.
• Energy: Respect and enforce the policy of energy management policy.

JOB SPECIFIC RESPONSIBILITIES

• Collect technical data from the field (facility managers, vendors) and from customers.
• Establish risk maps and constitute action/contingency plans to mitigate or remediate identified risks.
• Coordinate with cross-functional teams for project execution.
• Lead technical discussions with customers' critical environment representatives and coordinate technical support within Data4 and external technical subject matter experts.
• Lead recurrent and ad hoc technical projects, and ensure projects are completed on time and within budget.
• Communicate project status to customers and internal stakeholders.
• Ensure projects meet industry standards and regulatory requirements.
• Implement and support quality assurance processes and audits.
• Monitor vendor performance and adherence to project specifications.
• Engage with contractors and stakeholders in critical environment projects.
• Conduct technical audits based on failure data.
• Ensure escalation matrices are updated and drilled.
• Ensure improvement plans, such as root cause analysis action plans, are executed on time and report execution to customers.
• Address with customer operational challenges involving multiple DCs, e.g. maintenance rescheduling, freeze periods, identified operational risks.
• Participate in mandatory audits and customer-driven audits (ISO9001, 27001, 50001, 14001, 45001, PCI-DSS, ISAE-3402, ENS), manage gaps, proposing mitigation and remediation plans for any non-compliance for their building.

REQUIREMENTSEducation and experience

• 5+ year experience in similar position or in mission-critical operation, with background in mission critical operations, incident management and resolution.
• 2+ year experience in project management or management of complex processes, e.g. factory assembly lines.
• Bachelor's Degree in Electrical/ Mechanical/ Energy Engineering or equivalent experience (preference Industrial Engineer).
• Fluent English (B2/C1) and Spanish.

Technical skills (required and preferred)

Required

• Experience in data center operations and maintenance processes.
• Knowledge of data center infrastructure such as power distribution, cooling systems, and IT equipment.
• Experience in project management and risk management.
• Experience with incident management, incident resolution and learning from errors.
  • Agile with IT tools – knowledge of ticketing tools such as JIRA, Grafana, Proxima or Remedy.
  • KPI and metrics management and analysis.

Preferred

• Experience in people management.
• Certification from Project Management Institute or similar.
• Knowledge of industry standards and regulatory requirements such as Uptime Institute Tier Standards and ISO 27001.

Soft skills

• Effective communication – emails, phone and face to face.
• Strong work ethics and trustworthiness, capability of building a trusting relationship with peers and senior leadership.
• Strategic thinking and ability to build a multiple year vision.
• Capability of conveying strategic ideas through written documents.
• Ownership and one team mentality.
• Reliable, trustworthy and fair.

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