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Customer Service Agent
hace 1 mes
In MSXI Spain and Portugal we are more than 500 experts developing and implementing solutions that improve the processes and business results of our customers. We work for the main brands of passenger cars, industrial vehicles and agricultural machinery.
With more than 25 years of experience, our Contact Center area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.
We expanded our collaboration with a legendary premium car brand, in which we will manage their customer service platform for European markets.
Job DescriptionDo you know how to understand customer needs and set priorities in management? Do you know how to identify and solve their needs while transmitting a brand image?
Become one of our Customer Service Agents. The functions you will perform on a daily basis are as follows:
- You will answer calls and respond to emails to customers and dealers.
- You will follow up with the customer until the final solution of their query.
- You will issue reminder calls and follow up on incidents, achieving maximum satisfaction.
- You will carry out database updates, report writing and reporting.
We are looking for you if:
- You are bilingual and/or native English speaker (C2). We work in a European team so it is essential to have a very high level of English.
- You have previously worked in customer service positions, call centers, customer service...
You will be part of a great team of professionals in an internationally consolidated company. You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
MSX Bazaar:
- Collective purchasing portal with a multitude of discounts for employees.
- Possibility of contracting the Flexible Compensation Plan (medical insurance, transportation card, meal card, training...).
- 23 working days according to collective agreement + 3 extra days.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
- Bonus telecommuting policy of up to 50% of the monthly working day.
Salary: 19,000 € gross per year in 14 payments.
Do you think you are the ideal person for this position? We want to meet you Sign up for the offer and we will review your application.
Who are we?MSX International is a North American multinational consulting firm specializing in the automotive industry. We are headquartered in Detroit, although we are present in 80 countries. We currently have more than 5,000 professionals working on different projects.
Focusing on the IBERIA market, we have more than 30 years of service and commitment in the peninsula (Spain and Portugal). Thanks to this, today we have offices in Madrid, Barcelona and Valencia; and more than 500 people putting all their knowledge in the field.
*MSX International offers equal opportunities regardless of gender, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy or maternity.
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