Empleos actuales relacionados con IT Service Delivery Manager - Barcelona, Barcelona - Ackcent Cybersecurity
-
It Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ackcent Cybersecurity A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Ackcent Cybersecurity Professionals at Ackcent Cybersecurity have a common goal : to improve the security of our customers, protect their assets from cyber threats and to provide high-quality services through communication and care.In this position you will...
-
IT Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ackcent Cybersecurity A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Ackcent Cybersecurity Professionals at Ackcent Cybersecurity have a common goal : to improve the security of our customers, protect their assets from cyber threats and to provide high-quality services through communication and care. In this position you will...
-
Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España beBee Careers A tiempo completoJob Title: Service Delivery Manager - IT OperationsDescription:The successful candidate will be responsible for overseeing the supplier ecosystem, ensuring contractual compliance, and managing service delivery with suppliers.Key responsibilities include monitoring service levels, managing service requests, and providing strategic direction to ensure the...
-
IT Service Delivery Manager
hace 5 días
Barcelona, Barcelona, España beBeeService A tiempo completoService Operations SpecialistDrive holistic IT service management encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Govern service operations, service transition, quality, compliance, and audit readiness of services delivered on 24X7 basis as per...
-
Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Bebee Careers A tiempo completoJob Title: Service Delivery Manager - IT Operations Description: The successful candidate will be responsible for overseeing the supplier ecosystem, ensuring contractual compliance, and managing service delivery with suppliers.Key responsibilities include monitoring service levels, managing service requests, and providing strategic direction to ensure the...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Ntt Data Europe & Latam A tiempo completoGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleIf you are...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Ntt Data Europe & Latam A tiempo completoGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleIf you are...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completoService Delivery Manager / Project Manager (German Speaking) Job ID: 16916 Location: Barcelona, Spain, Hybrid Contract: Permanent, full-time About us Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is youAt devicenow, we believe that people create...
-
Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completoService Delivery Manager / Project Manager (German Speaking)Job ID: 16916Location: Barcelona, Spain, HybridContract: Permanent, full-timeAbout usDevicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is youAt devicenow, we believe that people create the...
-
Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Devicenow Solutions Pvt Ltd A tiempo completoService Delivery Manager / Project Manager (German Speaking)Job ID: 16916Location: Barcelona, Spain, HybridContract: Permanent, full-timeAbout usDevicenow offers Device as a Service for workplace IT hardware on a global scale.We revolutionize the Device as a Service industry – the only thing missing is youAt devicenow, we believe that people create the...
IT Service Delivery Manager
hace 4 semanas
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Ackcent Cybersecurity
Professionals at Ackcent Cybersecurity have a common goal : to improve the security of our customers, protect their assets from cyber threats and to provide high-quality services through communication and care.
In this position you will collaborate closely with our security specialists, analysts, and consultants, playing a key role in our Service Delivery Team to ensure the successful delivery of high-quality cybersecurity services.
We are looking for a Service Delivery Manager (SDM) with a background in cybersecurity and a passion for client management. As a key member of our Customer Success team, you will be responsible for ensuring the successful delivery of services, acting as the primary point of contact for our clients, and collaborating across all departments to meet their needs. Your role will be crucial in maintaining high customer satisfaction throughout the entire lifecycle of our projects.
Key Responsibilities
- Responsible for client satisfaction by ensuring the successful delivery and management of services for assigned clients.
- Work closely with customers to understand their business needs and align solutions with our services.
- Act as the main point of scalation, detecting and ensuring a prompt resolution of issues.
- Lead weekly service reviews to assess performance and address client concerns.
- Ensure contractual obligations and SLAs are met or exceeded.
- Lead service improvement initiatives to enhance customer experience.
- Develop and maintain strong relationships with stakeholders.
- Lead communication between the client and the rest of the team.
- Manage priorities, deadlines and deliveries.
- Work closely with internal teams to optimize processes and ensure cross-functional collaboration.
- Identify new business opportunities with existing clients and coordinate with the Sales team.
- Contribute to the development of new cybersecurity services and solutions and the continuous improvement of our services portfolio.
Requirements
- Bachelor's degree in engineering or a related field.
- 5 + years of experience in Service Delivery, Customer Success, Project Management, Operational -technical - role or similar position (preferably within cybersecurity).
- Understanding information security frameworks : Threat Modeling, Defense in depth, Data loss protection, Risk assessment and Security Metrics.
- Understanding of cybersecurity landscape : Cyber kill chain, TTPs, etc.
- Experience working in cloud computing environments.
- Strong ability in managing coordinated delivery of service.
- Team player with a strong collaborative and client-oriented approach.
- Ability to establish strong relationships with executive-level stakeholders.
- Problem-solving mindset, with strong analytical skills and attention to detail.
- Ability to manage priorities, deadlines, and service improvements proactively.
- Proactive and results-driven, with strong follow-up and commitment to service excellence.
What We Offer
- Medical insurance
- Hybrid model
- Birthday day off
- A dynamic work environment where innovation and collaboration are at the core
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Project Management and Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at Ackcent Cybersecurity by 2x
Get notified about new Service Project Manager jobs in Barcelona, Catalonia, Spain .
Technical Project Manager - Global HQ (They / He / She)
Sr Project Manager Impact & Sustainability - Global HQ (They / He / She)
Technical project manager - climate services (R3)
Senior Revenue Project Manager | TheFork
Data Science and AI Senior Project Manager
Senior Project Manager, Offshore Wind Advisory
Senior Development Manager (living - residencial) - Project Manager
Senior Project Manager, Wind Asset Advisory
Head of IT Service Management & Governance
Conversational AI / Product Owner (Hybrid Working Model in Barcelona)
Project Manager, Global Engineering Services, GES Startup
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
J-18808-Ljbffr
#J-18808-Ljbffr