Event Product Specialist
hace 3 semanas
Job overview
We are looking for an Event Product Specialist, to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.
Main tasks & responsibilities
The Event Product Specialist is responsible for the creation and maintenance of ticket shops on behalf of event organizers:
- Creation of organizers' accounts
- Creation and maintenance of product catalog
- Management and upload of multilingual online content
- Management and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.
- Mapping of third-party providers' interfaces and data elements
- Validation of content and integrity of online ticket-shops
- Stock and rate grid management
- Validation of event venues/stadiums
- Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
- Any additional task relating to ticket-shop creation/lifecycle
- Creation and resolution management of support tickets
- Monitoring of daily scripts and resolution in coordination with internal teams
- Participation in UAT for new IT projects covering Organizer ticket-shops
Requirements
- Bac +2 / +3
- Fluency in English & Spanish - Mastering of another language is a plus
- Extremely rigorous, great sense for detail, excellent writing skills
- Ownership, autonomy
- Ability to adapt to a fast-paced and ever-changing environment
- Ability to be quickly efficient with IT software, tools, and UIs
- Willing to travel
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