Key Account Manager

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Frekuent is a pioneering SaaS Fintech company revolutionizing the offline micropayments industry with a comprehensive 360º intelligent solution. Our mission is to create innovative, secure, and sustainable solutions that cater to the needs of both users and merchants. We are committed to enabling the digitization of payments, enhancing sales point management, and delivering a unique user experience.

Scope & Responsibilities

We are currently focused on the Self-Service or Unattended business, like - but not limited to - vending, gas stations, laundromats, EV charging stations…. You will manage the most important clients for the company and make sure we cover their needs and decide to keep growing with us.

Key responsibilities include:

• Establish and maintain strong, long-lasting relationships with Frekuent clients, understanding their needs, building engagement and ensuring satisfaction.
• Identify growth opportunities within your client portfolio.
• Ensure proper onboarding of clients to Frekuent solutions: coordinating with sales and technical teams.
• Understand, build action plans and follow up on churned and inactive partners.
• Give the best support to our partners and improve operational efficiency.
• Hands-on management of projects to ensure timely and successful implementations.
• Conduct deep-dive analyses to identify growth opportunities and preempt potential issues.
• Take action to reach your goals and company OKRs.
• Lead project implementation and translate it into actionable tasks to ensure continuous improvement.
• Stay up-to-date on industry and market trends.

Experience & Skills

• A minimum of 3 year of experience in fast-paced environments such as startups, top consulting firms, leading internet companies
• At least 2 year of proven track record in high-performance account management / business consultancy / sales.
• Skilled at navigating high-pressure environments, maintaining focus and delivering results
• Comfortable working in a high growth and high-performance start-up with a fast pace.
• Strong Commercial skill and good communication and interpersonal skills.
• Project management skills, highly organized and detail-oriented.
• A problem solver with a data-driven and analytical mindset.
• Native in Spanish and proficient in English.
• Other languages such as Italian, Portuguese, or French are a plus.

We'd love to meet with you if you:

• Highly motivated person to learn and build a career in AM or Sales.
• Independently manage priorities and work autonomously handling tasks with a high level of self-direction.
• You don't take no for an answer, displaying resilience and a commitment to diligently pursue results, recognizing that this role offers a unique professional opportunity.
• Flexible work arrangements, recognizing the importance of work-life harmony.
• Meal vouchers and insurance package to support your well-being.
• Enjoy 23 days of annual leave
• Positive and collaborative mindset
• Dynamic environment with huge growth potential

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesIT Services and IT Consulting

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