Customer Support Service with English and Finnish

hace 2 semanas

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Atos SE A tiempo completo
Customer Support Service with English and Finnish

Publication Date: Apr 11, 2025

Ref. No: 527410

Location: Santa Cruz de Tenerife, ES

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Finnish and English.

Responsibilities:

  • Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
  • Identify, evaluate, and prioritize customer issues and complaints.
  • Analyze customer problems and develop effective resolution plans.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in training programs to support new technologies, procedures, and customer service enhancements.
  • Collaborate with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.

Requirements:

  • Languages: Proficiency in Finnish and English (mandatory).
  • Skills: Basic PC skills, excellent communication abilities.
  • Availability: Willingness to work in shifts (7x24, 40 hours per week).
  • Experience: No specific experience required; initial training will be provided.
  • Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)

Why Join Us?

  • Opportunity to work in a supportive and collaborative environment.
  • Comprehensive training and development programs.
  • Competitive salary and benefits package.
  • Chance to make a real impact by helping customers and improving our services.

If you are passionate about customer service and meet the above requirements, we would love to hear from you

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