Customer Service Representative
hace 2 semanas
Customer Service Representative (Dutch), Barcelona
Client : David Kennedy Recruitment
Location : Barcelona, Spain
Job Category : Other
EU work permit required : Yes
Job Views : N/A
Posted : 06.03.2025
Expiry Date : 20.04.2025
Job Description :
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.
Position : Customer Service Representative
Location : Barcelona, Spain
Employment type : Full-time
DUTIES AND RESPONSIBILITIES :
- Handle incoming B2C user requests via telephone / email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests / incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the client's product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS :
- Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
- Able to implement and manage changes in processes
- Good communication and team skills, flexibility
OFFER :
- Excellent remuneration package based on experience, skills and performance
- Rotating shift schedule : Monday to Sunday, 09 : 00 AM - 08 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
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