Customer Operations Specialist

hace 1 mes


Torroella de Montgrí, España Suntransfers A tiempo completo

Based in Barcelona's 22(at) district and with our Customer Operations Hub in Torroella de Montgrí (Costa Brava, Girona), Suntransfers has grown from a startup in 2008 into one of Europe's largest door to door airport transfer companies. We provide a standout choice of services and destinations ranging from VIP city transfers to low-cost taxis, operated from more than 750 airports and travel gateways worldwide.

In September 2022, Suntransfers became part of CMAC group, experts in ground transport and accommodation solutions, which will rapidly accelerate our growth and international expansion plans.

Are you passionate about delivering exceptional customer experiences? Ready to take our customer operations to the next level? If you're a proactive problem-solver, always on the lookout for the best solutions and thrive in a dynamic customer-focused environment, we're actively seeking a Customer Operations Specialist to join our team

As the Customer Operations Specialist at Suntransfers, you'll be the superhero of customer satisfaction, ensuring our customers receive an amazing service at every turn of their journey. You'll be the go-to person for booking brilliance, travel, and all product-related things. Your mission? Do everything that it takes to make our customers' experiences unforgettable.

Engaging with customers and transportation partners across the globe, you'll be handling queries and sparking joy through phone calls, live chats, and emails. Think of yourself as the problem-solving guru during travel assistance calls – making fast decisions to turn challenges into triumphs. If you're ready to dive into a dynamic world where every interaction is an opportunity to create extraordinary experiences, we want you on our team

Tasks

Who you are

You have demonstrated knowledge of customer service principles and practices

  • Your language skills include advanced proficiency in spoken and written English and Spanish
  • Your computer and internet skills are top-notch, and you bring previous experience in handling complaints
  • If you've got prior experience in the tourism industry and if you're competent in MS Excel and other Microsoft Office applications, that's a plus
  • As an exceptional team player, you approach your work with a proactive and positive attitude
  • High-pressure situations and challenges are where you thrive
  • Your telephone demeanor is both pleasant and professional, and your communication skills—both verbal and written—with strong listening abilities, set you apart
  • You excel in teamwork, fast decision-making, multitasking, and problem-solving
  • Attention to detail is your forte, and you are well-organized, dependable, quick to learn, and hardworking
  • Above all, you embody a friendly, patient, and empathetic customer-oriented attitude
Requirements

More about what you will be doing:

Assist our customers by offering comprehensive information about Suntransfers, – whether it's availability, pricing, or just general info – through phone calls, live chats, and emails

  • Complete payments and bookings, reaching out to customers and ensuring they smoothly sail through the process
  • Being the go-to support for both customers and suppliers when things go a bit wonky during a transfer service and acting as the mediator between them

Tackling complaints head-on and turning frowns into smiles

Stepping into the world of "non-standard-CS-tasks" for cool cross-functional projects. Think translations, diving into price comparisons, publishing new routes and prices – all in sync with other awesome departments.

As soon as you've mastered our products and shown your proactive approach in taking on extra responsibilities, the exciting opportunity to grow and advance with us awaits you. Your journey toward personal and professional development begins

Benefits

What we offer:

Our team enjoys a balanced work routine, spending some days collaborating in our office located in the beautiful Torroella de Montgrí (Costa Brava, Girona), while also having the flexibility to work remotely for part of the week. With a commitment of 40 hours per week distributed across 5 days (Monday to Sunday), our schedule includes a rotation of morning, afternoon, and night shifts, ensuring a dynamic and inclusive approach to our work hours.

We offer a dynamic and challenging environment that is fun to work in. You'll have the chance to work within a young, multicultural, multilingual team in an environment where people respect and support each other and have a strong work ethic.

If you're excited about the opportunity to shape the future of Suntransfers customer operations, please submit your CV We will review CVs on an ongoing basis.



  • Torroella de Montgrí, España Suntransfers A tiempo completo

    Based in Barcelona's 22(at) district and with our Customer Operations Hub in Torroella de Montgrí (Costa Brava, Girona), Suntransfers has grown from a startup in 2008 into one of Europe's largest door to door airport transfer companies. We provide a standout choice of services and destinations ranging from VIP city transfers to low-cost taxis, operated from...


  • Palma de Mallorca, España TUI A tiempo completo

    Join our global TUI Musement team within our specialist business brand Intercruises as a Port Operations Agent where you will be the main point of contact with the vessel’s Principal, the ship’s Master, officers, and crew and is responsible for assuring that all agency requirements associated with the vessel’s port of call are managed satisfactorily....


  • Palma de Mallorca, España TUI A tiempo completo

    Join our global TUI Musement Port Operations team in Palma de Mallorca as a Port Operations Agent and provide a high level of service for your internal and external customers. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting...


  • Palma de Mallorca, España TUI A tiempo completo

    Join our global TUI Musement Port Operations team in Palma de Mallorca as a Port Operations Agent and provide a high level of service for your internal and external customers. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting...

  • Procurement Specialist

    hace 2 semanas


    Hospitalet de Llobregat, Barcelona, España Ecolab A tiempo completo

    In our dynamic Supply Chain Center of Excellence, we are looking a Procurement Specialist. The Procurement Specialist provides support to the spend categories in their assigned area of expertise.Job Description:Supports plants and other stakeholders with operational and general demands to procurement.Manages pricing and blocked invoices for assigned...


  • Hospitalet de Llobregat, España Sdi Digital Group A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of EVERY day, as we develop scalable, ground-breaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Hospitalet de Llobregat, España Mortgage Ledger A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of EVERY day, as we develop scalable, ground-breaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • El Prat de Llobregat, España MioDottore A tiempo completo

    Descripción de la empresa Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas  (modelo SaaS) . Somos líderes en  13 países , creando una herramienta para más de  130k médicos activos . Además,  80 millones de pacientes  únicos visitan nuestro sitio web cada mes. El mes...


  • El Prat de Llobregat, España MioDottore A tiempo completo

    Company Description We are the largest digital healthcare platform in the world, present in 15 countries and currently connecting over 30 million patients to more than 2 million healthcare professionals. We seek to make the experience in health more human and we live and breath this mission.  We obsess over the challenge of minimizing patients' pain...


  • Cornellà de Llobregat, España Danaher A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of EVERY day, as we develop scalable, ground-breaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • L'Hospitalet de Llobregat, España Cepheid A tiempo completo

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of EVERY day, as we develop scalable, ground-breaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Village Operations

    hace 4 semanas


    La Roca de la Sierra, España Value Retail A tiempo completo

    ***: A Village Operations and Services Assistant to provide support to the Village Operations & Services Management Team with the security, cleaning and maintenance of the Village. **KEY RESPOSIBILITIES**: **_Maintain the standards and priorities set by the Village Operations Management Team and take responsibility for the day-to-day management of the...


  • Palma de Mallorca, España WebBeds A tiempo completo

    **Job Title**:Operations Executive - with European languages included **Department**: **Operations **Location (primary)**:Palma **Job Purpose** To ensure the smooth operations of our groups by creating a well-planned timed itinerary and book all the relevant services and entrances, special attractions. Provide excellent customer service to our clients. To...

  • Procurement Specialist

    hace 2 semanas


    L'Hospitalet de Llobregat, España Ecolab A tiempo completo

    In our dynamic Supply Chain Center of Excellence, we are looking a Procurement Specialist. The Procurement Specialist provides support to the spend categories in their assigned area of expertise. Job Description: Supports plants and other stakeholders with operational and general demands to procurement. Manages pricing and blocked...


  • Las Palmas de Gran Canaria, España Link Soluciones Informáticas A tiempo completo

    Enviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pymes y autónomos. Distribuidor Premium y Partner de referencia de Wolters...


  • El Prat de Llobregat, España Clarivate A tiempo completo

    We are looking for a Development Operations Engineer to join our team. This is an amazing opportunity to work on Ex Libris, our SaaS solutions designed for libraries. The team consists of 6 people and is reporting to the Manager, Development Operations Engineering. We have a great skill set in Cloud and we would love to speak with you if you have skills in...

  • Port Operations Agent

    hace 6 horas


    Palma de Mallorca, España TUI A tiempo completo

    ABOUT THE JOB The port agent is expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to – arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew...


  • Pozuelo de Alarcón, España Flowserve A tiempo completo

    Flowserve is an American multinational corporation and one of the largest suppliers of industrial and environmental machinery, from pumps and seals to valves, actuation and instrumentation, to energy recovery devices and hydraulic decoking systems, and more, our products help plants overcome the toughest flow control challenges.   Your role: Candidate...


  • Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **Position Snapshot** - Location: Barcelona - Type of Contract: Full time, permanent. - Nestle Purina PetCare - Type of work: Hybrid/Remote - Work Language: Fluent Business English **The role** The person will lead the commercial relationships and negotiations with the above market Corporate Veterinary customers in Europe. **What you’ll do** - Act as...

  • Head of Operations

    hace 6 días


    Palma de Mallorca, España Wings Handling Palma S.L. A tiempo completo

    Tasks The Head of Operations plays a pivotal role in overseeing and managing all ground handling activities of the company at the airport. This position requires strong leadership, exceptional organizational skills, and a comprehensive understanding of airport operations and ground handling procedures. You oversee all ground handling operations...