Technology Services Engineer

hace 3 días

Madrid, España Aon Hewitt A tiempo completo

We are looking for a Technology Services Engineer with experience working in a support IT role following industry-standard processes, managing BAU IT tasks, and analyzing operational issues in the deskside environment.

Role purpose:

The purpose of the Colleague Technology Services Engineer role is to support the business by providing technical support to all Aon business entities, within the deskside environment. To provide administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request-based activities.

Key Accountabilities:

  1. Supporting and maintaining all deskside technologies.
  2. Supporting deskside equipment relocation and provisions – moves, IMAC requests, etc.
  3. Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries.
  4. Managing stock control at all offices, ensuring appropriate levels of IT stock are held (mobile phones, AV Rooms, Computers, etc.).
  5. Managing the movement of deskside hardware between offices.
  6. Assisting in maintaining security over Aon IT hardware assets (mobile phones, AV Rooms, Computers, etc.).
  7. Providing mentoring for junior admin staff, with documentation, processes, and queue management.
  8. Prioritising workload and managing colleague expectations.
  9. Proactively participating in internal meetings.
  10. Handling the recycling of all redundant deskside IT equipment and technologies, ensuring correct disposal processes according to WEEE regulations.
  11. Assisting in maintaining full legal complicity of Aon-installed software.
  12. Participating in training to add to the overall skill levels of the Colleague Technology Services team.
  13. Where Tech Bars are in operation, providing L1 and L2 support at the tech bars as and when required.
  14. Frequently traveling between Aon offices throughout the region providing L2 deskside support, as and when required.
  15. Analysing and producing data for Aon managers, as required.
  16. Creating and maintaining documentation for all future and existing IT policies, and procedures, and for the knowledge base.
  17. Ensuring technology support meets the customer requirements as defined in the Service Level Agreements.
  18. Playing a key role in the adoption and promotion of new technology.
  19. Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required.

Why AON?

  1. Join the leading company in the insurance sector, where you will have the opportunity to develop your skills and your professional career in a dynamic professional environment with the most experienced professionals in the market.
  2. Competitive salary based on your background and your performance during the interview process.
  3. Enjoy our hybrid work model.
  4. Social benefits package: life insurance, accident insurance and health insurance. Complement your benefits with our flexible remuneration plan (Restaurant Tickets, Transportation Card, Daycare Checks, English Classes or even a Pension Plan).
  5. Continue training thanks to our free training platform "myLearning".
  6. Enjoy offers and savings on your purchases thanks to our discount platform ("BigPocket").
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