Product Support Engineer

This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.What You'll Do:At Criteo, the Product Support Engineering team plays a pivotal role in ensuring the stability and reliability of our Retail Media product. We connect the dots between the R&D and Product teams and the regional teamsAs a Product Support Engineer, you will be at the heart of this collaboration. You will lead complex investigations, resolve high-impact technical issues, and drive the incident management and hot fix releases to continuously improve our products and support processes. Your work will directly influence our Retail Media product quality, customer satisfaction, and operational efficiency.This role is ideal for someone who thrives in cross-functional environments, enjoys digging deep into technical challenges, and wants to shape the future of Retail Media by making our products smarter, stronger, and more scalable.You will: Be the go-to expert for resolving advanced product issues escalated by regional teams.Investigate and troubleshoot complex technical problems, from suspected bugs to nuanced product behaviors.Collaborate closely with both Product and R&D teams to ensure smooth communication and fast resolution.Own and be responsible for the incident managementInfluence the product roadmap to drive product quality and shape future features.Empower regional teams through coaching, documentation, and knowledge sharing.Lead initiatives that enhance support workflows, tools, and cross-team collaboration.Who You Are:A tech-savvy problem solver with 3+ years of experience in support, consulting, or engineering.Comfortable with web technologies (HTML, JavaScript, REST APIs) and debugging tools.A strong communicator who thrives in international, cross-functional teams.Curious, proactive, and eager to learn and share knowledge.Autonomous and highly accountable.Ideally experienced with SQL, Python, networking, and data visualization.Why Join Us?It is a strategic position at the crossroads of technology and customer experience. If you are excited about shaping the future of Retail Media by ensuring our products are not only innovative but also reliable, scalable, and impactful. We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application​ Who We Are:Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We're shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs-never on non-job-related factors or legally protected characteristics. What We Offer:Ways of working - Our hybrid model blends home with in-office experiences, making space for both. Grow with us - Learning, mentorship & career development programs. Your wellbeing matters - Health benefits, wellness perks & mental health support. A team that cares - Diverse, inclusive, and globally connected. Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.