Senior Product Manager, Self-service Tools
hace 11 minutos
Senior Product Manager, Self-service Tools - Quick Commerce Delivery Hero is a global local delivery platform operating in around 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero is listed on the Frankfurt Stock Exchange and is part of the MDAX stock market index. This role is with Delivery Hero, based in Glovo, Barcelona.Overview In this role, you'll be part of a central team within Delivery Hero’s Global Services unit, shaping solutions that serve our entire global ecosystem and your work will drive impact across Delivery Hero’s regional brands worldwide. You’ll be working with cross-functional teams to build scalable solutions that enhance customer experiences and operational excellence on a global scale. It’s a unique opportunity to combine Glovo’s vibrant, fast-paced culture with the reach and complexity of one of the world’s largest local delivery platforms. This role will enable our long-tail business to scale by building robust self-service tools that allow partners to independently manage their presence on our platform. The goal is to reduce operational friction, increase partner autonomy, and drive higher engagement and performance.ResponsibilitiesDevelop a product roadmap for partner self-service capabilities, from initial setup to ongoing store management.Deliver tools enabling partners to:Set up their stores independently.Manage and update their content (menus, assortments, pricing, etc.).Oversee store operations and manage orders.Monitor performance metrics and take action directly through the platform.Conduct user research to understand partner needs and pain points, translating insights into scalable features.Collaborate with engineering, design, and business teams to ensure timely and high-quality delivery.Align with regional and central stakeholders to prioritize features and ensure relevance across markets.Analyze the adoption and impact of self-service features on operational efficiency and partner satisfaction.Qualifications9+ years of product management experience building self-service tools or platforms.Strong analytical skills with a data-driven approach to problem-solving.Excellent stakeholder management and alignment across complex, multi-market environments.Proven ability to deliver intuitive, user-friendly solutions for non-technical users.Additional InformationIndividuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are encouraged to apply.We value diversity and equal opportunities. If you need accommodations or accessibility support, please indicate this in your application. You may share your pronouns in your application so we can address you respectfully from our first contact.BenefitsMonthly Glovo credits to satisfy your cravings.Discounted gym memberships to keep you energized.Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.Enhanced parental leave, and office-based nursery.Online therapy and wellbeing benefits to ensure your mental well-being.Seniority level Mid-Senior levelEmployment type Full-timeJob functionMarketing and Product ManagementIndustriesSoftware Development and IT Services and IT Consulting#J-18808-Ljbffr
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