Account Technician

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are looking for an Account Technician based in Madrid.Your Team Our team is committed to support the business by capturing and processing policy information; from submissions through to billing and collection. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.The Impact You Will Have Reporting to the Manager of Global Business Operations Spain, Operations (GBO), your primary responsibility will be to provide an efficient administrative and processing service to Underwriting, Accounts, Claims, Credit Control and our Brokers/Clients for our seven Lines of Business (LoB). Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentation, slips, underwriting files and accounts.Some of your specific responsibilities could include: Handle accounts of medium complexity. Review and interpret source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / claims experience - and if required, escalation to UW in case of missing information.Using all relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements to broker (or client), co-insurers in a timely and accurate manner.Chase and reconcile premiums exploiting underwriting file and system entries in close collaboration with Credit Control. Liaise with brokers and/or Underwriters, to ensure timely premium payment.Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met. Ensure adherence to risk management and compliance procedure.Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts and Brokers, attending relevant meetings.Support UAT and other tasks.What You'll Bring to the Role Experience in the insurance sector.Alternatively, experience of administrative tasks in other businesses.Preferably, completion of a recognized insurance qualification (or equivalent in the financial services sector).Good knowledge of Microsoft Office applications and experience of relevant business applications and systems.Ability to continuously develop technical and systems knowledge, business and insurance understanding.Basic understanding of relevant products, wordings, terms and conditions and coverages.Basic understanding of policy administration life cycle, including information collection, policy insurance, premium bookings, credit control, cancellation.Good communication (verbal/written) and interpersonal skills.Good time management skills and experience in scheduling tasks in accordance with daily review of priorities.Spanish language skills at a near native level (C1) and English language skills at working knowledge level (B2) - This means you should be able to engage in discussions and understand the main points, comprehend detailed texts and converse easily with English speakers.A willingness to learn and explore how AI can enhance your role and the broader organization is expected.88335 | Operations | Professional | Allianz Commercial | Full-Time | PermanentWhat's in it for you?Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong.We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.Please feel free to discuss flexible working arrangements with us.Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.Care to join us?Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.Learn more about careers at Allianz Commercial by clicking here.Learn more about Allianz Commercial by clicking here.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us.Let's care for tomorrow.People with disabilities: We want to give all our candidates the best opportunity to succeed.If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.comRecruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.When we do use agencies, we have a PSL in place, so please do not contact managers directly.Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.#LI-CP1#LI-Hybrid