Senior Product Manager

Service Club is the leading recruitment and training platform for the delivery, mobility, and logistics sectors. We help top brands such as delivery platforms, courier companies, and mobility operators find, train, and onboard pre-vetted drivers and riders quickly and efficiently.Our mission is simple — to make hiring in the service industry smarter, faster, and more sustainable. We combine technology, marketing, and human expertise to meet clients’ recruitment targets while empowering jobseekers to upskill and succeed.Role OverviewWe are looking for a Senior Product Manager to partner with our CTO to define what we build and why.We are a startup. We do not need someone to micromanage backlog tickets, we have AI solutions for day-to-day administration. We need a strategic thinker who can navigate ambiguity, validate hypotheses with rigorous experimentation, and guide the team toward Product-Market Fit. You will be the bridge between business goals, technical execution, and user needs.Key Responsibilities- Strategic Roadmap & Vision: Own the product vision. You will translate business objectives into a strategic roadmap that identifies market opportunities and defines a differentiated value proposition. - Experimentation & Validation: Move us from "guessing" to "knowing." Design and execute MVPs, A/B tests, and validation experiments to de-risk development and accelerate Product-Market Fit. - Data-Driven Decision Making: Work closely with the CTO to define KPIs and success metrics. You will not just track data; you will interpret it to inform pivots, prioritization, and feature definitions. - High-Level Agile Leadership: Provide strategic input during agile ceremonies (Planning, Reviews, Retrospectives) to guide the team’s direction. - Note: While you oversee backlog priorities, day-to-day ticket management can be delegated to our internal AI agents. Your focus is strategy, not administration. - Stakeholder Alignment: Act as the connective tissue between the technical team, business stakeholders, customers, and founders. You must be able to say "no" to low-impact work to protect the team’s focus on high-value initiatives. - Customer Empathy: deeply understand the pain points of both drivers (B2C) and companies (B2B) to build features that solve real compliance and safety problems.What We're Looking For (Must-Haves)- Proven Strategic Leadership: You have a track record of defining product strategy and roadmaps from scratch, not just executing on a pre-defined list. - Mastery of the "Build-Measure-Learn" Loop: You have experience launching MVPs and iterating based on feedback. You understand that a "failed" experiment is only a failure if we learn nothing from it. - Analytical Rigor: Strong ability to define KPIs and interpret complex metrics. You make decisions based on data, not gut feeling. - Startup Mindset: You thrive in ambiguity. You are comfortable with resource constraints and rapid iteration. You understand that in a startup, speed and learning are our currency. - Stakeholder Management: Excellent communication skills. You can explain technical constraints to business leaders and business value to engineers. - Technical Fluency: You don't need to code, but you must be able to have high-bandwidth conversations with the CTO and development team about feasibility and technical trade-offs.Bonus Points (Nice-to-Haves)- Experience in Logistics, Transportation, or Mobility sectors. - Experience managing Two-Sided Marketplaces (Supply/Demand dynamics). - Background in EdTech, Compliance, or Safety training products. - Experience working with AI tools or LLMs for workflow automation.Why Join Us- Truly international team – Work alongside talented professionals from 20+ nationalities. - Competitive salary - Extra day off – Celebrate your birthday with a paid day off - Remote work modelAt Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.If you want to be part of a fast-growing company and leave your mark in the world of workforce mobility… We are looking for you