Senior Service Delivery Manager

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Job As an Incident Manager within the Service Delivery Management department at AZT for Allianz Partners, you will play a crucial role in overseeing and managing incidents across our systems. You will be responsible for ensuring that service disruptions are minimized and that our managed services in AzP are delivered efficiently and effectively. Your role will involve collaborating with various teams to ensure timely resolution of incidents and maintaining high service standards.What you doManage incidents across our systems, coordinating with relevant teams for swift resolution. Develop and implement incident management processes and procedures to enhance service delivery. Monitor and analyze incident trends to identify areas for improvement. Collaborate with cross-functional teams to ensure alignment and effective incident resolution. Provide regular reports and updates on incident management activities to stakeholders.What you bringProven experience in incident management and service delivery within a complex IT environment. Strong understanding of managed services and service delivery management. Excellent problem-solving skills and the ability to work under pressure. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to analyze data and identify trends for continuous improvement. Basic knowledge of AI technologies, principles, and their practical use.What we offerWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support balancing family and career and help our people return from career breaks with valuable experience. Access to over 10,000 on-demand learning resources and programs supports you in taking control of your career development. Actual work-life balance policies: entry-leave flexibility of 2 hours every day, reduced schedule on Fridays and during summer, 26 holiday days per year, recoverable working hours, as well as a hybrid workplace model. Relocation service for international transfers. An open and international working environment.About Allianz TechnologyWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology.Commitment to Integrity, Fairness & InclusionAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.To Recruitment Agencies:Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.85646 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent