IT Support agent

hace 3 semanas


Asturias, España at A tiempo completo

Help Desk & IT Support (Information & Communication Technology)

Full time

Oolio is an Australian owned Point of Sale and Payments provider for the hospitality sector. Our solutions enable businesses of all sizes to achieve their sales goals through the use of cutting-edge technology and personalized support. This role focuses on support of Oolio’s Internal Systems with a focus on HubSpot. Reporting to the CRM System Administrator, you will manage and optimize staff interactions, primarily through solving tickets, maintaining HubSpot objects, developing workflows, and generating reports and documentation. The ideal candidate will have a foundational understanding of HubSpot functionalities and a commitment to enhancing client experiences.

Key Responsibilities:

  • Ticket Management: Address and resolve tickets efficiently.
  • Documentation Creation: Create clear employee-facing Knowledge Base documentation with excellent written and spoken English skills.
  • Workflow Development: Create and optimize workflows to streamline processes.
  • Report Generation: Generate reports that provide insights into client performance and HubSpot usage.
  • Staff Interaction: Serve as a point of contact for staff, ensuring effective communication regarding project statuses and updates.

Qualifications:

  • Basic proficiency in HubSpot CRM functionalities.
  • Experience in customer service or support roles.
  • Strong analytical skills to interpret data and generate actionable insights.
  • Excellent communication skills for staff interactions and knowledge base documentation.
  • Ability to work independently and manage multiple tasks effectively.
  • You will be required to work AEST (Australian Eastern Standard Time).
  • Work from our dedicated office with a great team for an Australian owned technology company.
  • Paid health care after the completion of the probationary period.

How to Apply:

Please apply via the Seek link with your resume and by completing the form below:

Application Form

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Support Agent?
  • Do you have customer service experience?
  • Which of the following Customer Relationship Management (CRM) systems do you have experience using?
  • How would you rate your English language skills?
  • Which of the following languages are you fluent in?
  • How much notice are you required to give your current employer?
#J-18808-Ljbffr
  • It Support Engineer

    hace 3 semanas


    Asturias, España Importante empresa del sector A tiempo completo

    Hi All, Hope you all doing well!We have a job opening for freelance IT Support Engineer in Valencia, Spain.Role: IT Support EngineerRequired Skillset:Minimum of 1-3 years of IT experience.Experience of support end-user devices in an enterprise desktop environment.Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...


  • Asturias, España CEPAT KREDIT FINANCING INC. A tiempo completo

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Principado de Asturias, España ArcelorMittal A tiempo completo

    **ATOM Introduction** Additive Manufacturing (AdM) is the most rapidly growing and highest-value market segment of the global powder metallurgy industry. ArcelorMittal has recently decided to enter the market of ferrous powders for additive manufacturing. With the ATOM project, ArcelorMittal will build an industrial scale powder atomisation facility and...


  • Asturias, España at A tiempo completo

    Level One Technical Support Staff - Hospitality IndustryOolio/Swiftpos is a leading provider of technology point-of-sale solutions for the hospitality industry. With a strong focus on innovation and client-centric service, we are committed to empowering our customers with the tools they need to succeed in today's competitive market. Join our dynamic team and...

  • IT Security

    hace 4 semanas


    Asturias, España Cocogen Insurance, Inc. A tiempo completo

    Join our roster of exceptional people!Perks & Benefits:Guaranteed 15 months’ payHMOMedical reimbursementsInternal & external trainingsYear-round fun & exciting Company EventsEmployee appreciationWork-life balanceJob Description:The Database Administrator is responsible for ensuring the optimal performance, integrity, and security of the company’s...

  • IT Support Technician

    hace 7 meses


    Siero, Asturias provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Experiência relevante en el manejo de hardware y software, incluido Microsoft Office o Windows, en un puesto de TI. - Experiência relevante en un entorno de soporte de TI o en gestión de activos y compras de TI. - Experiência relevante en la comunicación con un amplio abanico de socios empresariales, incluidos los miembros de tu equipo y la...


  • Avilés, Asturias provincia, España Corteva A tiempo completo

    **Description**:** GROWING WHAT MATTERS STARTS WITH YOU** Corteva Agriscience is the global pure-play agriculture company that provides farmers around the world with the most complete portfolio in the industry - including a balanced and diverse mix of seed, crop protection and digital solutions, serves to enrich the lives of those who produce and those who...

  • IT Support Technician

    hace 4 meses


    Siero, Asturias provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Experiência relevante en el manejo de hardware y software, incluido Microsoft Office o Windows, en un puesto de TI. - Experiência relevante en un entorno de soporte de TI o en gestión de activos y compras de TI. - Experiência relevante en la comunicación con un amplio abanico de socios empresariales, incluidos los miembros de tu equipo y la...

  • IT Support Engineer

    hace 7 meses


    Siero, Asturias provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Titulación universitaria en Informática u otra especialidad técnica. - Experiência previa relevante en la administración de redes heterogéneas, con clientes y servidores que utilicen Microsoft Windows y Linux. - Experiência relevante tanto en infraestructuras de redes como en la integración de sistemas y con proveedores externos. - Nível intermedio...


  • 33428 Coruño, Asturias provincia, España Axalta Coat. Sys. Spain A tiempo completo

    Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of...


  • 33428 Coruño, Asturias provincia, España Axalta Coat. Sys. Spain A tiempo completo

    Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of...

  • Financial Planning

    hace 4 semanas


    Asturias, España International Flavors & Fragrances Inc. A tiempo completo

    Povzetek delovnega mestaThe Financial Planning & Analysis Professional will serve as a team member and collaborative partner to the Scent Business supporting the financial activities. The FP&A Professional works closely with the Scent Finance Team and with Corporate FPA teams to efficiently support the Scent business organization in areas such as but not...

  • Financial Planning

    hace 4 semanas


    Asturias, España International Flavors & Fragrances, Inc. A tiempo completo

    Financial Planning & Analysis ProfessionalJob SummaryThe Financial Planning & Analysis Professional will serve as a team member and collaborative partner to the Scent Business supporting the financial activities. The FP&A Professional works closely with the Scent Finance Team and with Corporate FP&A teams to efficiently support the Scent business...


  • Asturias provincia, España Bristol Myers Squibb A tiempo completo

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Asturias, España Offshore Business Processing Inc. A tiempo completo

    Jr. Cybersecurity Operations Center AnalystProtect, analyze, and defend! Join OBP as a Jr. Cybersecurity Operations Center Analyst who will investigate threats & safeguard systems. Apply now!Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially...

  • Electronic Fraud Analyst

    hace 1 semana


    Asturias, España ARES CONSULTORES A tiempo completo

    Electronic Fraud Analyst - SCFCountry: SpainSANTANDER CONSUMER FINANCE GLOBAL SERVICES is looking for an Electronic Fraud Analyst, based in our Boadilla del Monte (Madrid) office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our...


  • Corvera de Asturias, España UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Global Infrastructure

    hace 7 meses


    Avilés, Asturias provincia, España Corteva A tiempo completo

    **Description**: The **Infrastructure & Operations Leader **is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services, and transforming the IT organization by delivering industry best practices supporting service management and IT operations service delivery with particular focus on...


  • Asturias, España Axalta Coating Systems A tiempo completo

    Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio...


  • Asturias, España Axalta A tiempo completo

    Product Specialist EMEA German Speaker Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We...