IT Support Field Engineer

WE’RE HIRING: IT Support Field Engineer L2 – SpainAumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.Operating in190+ countries Supported by6,000+ skilled engineers globally Serving200+ enterprise clientsacross multiple industriesThe company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project OverviewThe project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. Role SummaryThe IT Support Field Engineer L2 is responsible for deliveringLevel 2 onsite and remote IT supportto end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.Requirements Key Responsibilities Provide Level 2 onsite and remote IT support to end users Troubleshoot and resolve hardware, software, and connectivity issues Support desktops, laptops, printers, servers, and peripherals Escalate unresolved incidents in accordance with SLA and ITIL processes Ensure high customer satisfaction and service qualitySoftware & Application Support Windows OS installation, configuration, and troubleshooting Microsoft Office and enterprise business applications Email, VPN, and collaboration tools User account and access managementHardware & Devices Supported Desktops and laptops:Dell, HP, Lenovo Printers:HP, Lexmark, IBM Servers and related infrastructure Peripherals and end-user accessoriesAsset & Stock Management Maintain accurate asset inventory and documentation Perform device deployment, replacement, and decommissioning Coordinate hardware refresh and lifecycle management Update asset and ticketing systemsRemote & Multi-Site Support Provide remote support for distributed user environments Travel to client sites as required Collaborate with centralized service desk and regional teams Support multiple customer locations across SpainAdditional Responsibilities DeliverVIP and Director-level supportwith a white-glove service approach Follow ITIL best practices and organizational procedures Document incidents, changes, and resolutions clearly Support IT rollouts, upgrades, and project initiativesRequired Skills & QualificationsEducational Qualifications CompTIA A+ Certification(mandatory) Baseline OEM Certifications (any of the following, depending on assignment): Dell Desktop / Laptop HP Desktop / Laptop / Printer Lenovo Desktop / Laptop Lexmark Printer IBM Printer Server technologiesEssential SkillsBehavioural Strong customer service and interpersonal skills Proven experience supportingVIPs and Directors Professional communication and white-glove service mindset Ability to work independently and manage prioritiesTechnical Strong Level 2 onsite IT support expertise Advanced troubleshooting and problem-solving skills Experience in enterprise IT support environmentsLanguage Skills (CEFR Levels A1–C2) English:Proficient (minimumB2 ) Spanish:Proficient (minimumB2 )Experience Requirement 2–4 yearsof relevant IT support or field engineering experienceBenefitsWhy Join Us AtExcis , your work makes a real impact. As anIT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. xiphteb You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.