IT Support Field Engineer

WE’RE HIRING: IT Support Field Engineer L2 – Spain Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide. Operating in 190+ countries. Supported by 6,000+ skilled engineers globally. Serving 200+ enterprise clients across multiple industries. The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación. Role Summary The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. Requirements Key Responsibilities Provide Level 2 onsite and remote IT support to end usersTroubleshoot and resolve hardware, software, and connectivity issuesSupport desktops, laptops, printers, servers, and peripheralsEscalate unresolved incidents in accordance with SLA and ITIL processesEnsure high customer satisfaction and service quality Software & Application Support Windows OS installation, configuration, and troubleshootingMicrosoft Office and enterprise business applicationsEmail, VPN, and collaboration toolsUser account and access management Hardware & Devices Supported Desktops and laptops: Dell, HP, LenovoPrinters: HP, Lexmark, IBMServers and related infrastructurePeripherals and end-user accessoriesAsset & Stock Management: Maintain accurate asset inventory and documentation, Perform device deployment, replacement, and decommissioning, Coordinate hardware refresh and lifecycle management, Update asset and ticketing systems Remote & Multi-Site Support Provide remote support for distributed user environmentsTravel to client sites as requiredCollaborate with centralized service desk and regional teamsSupport multiple customer locations across Spain Additional Responsibilities Deliver VIP and Director-level support with a white-glove service approachFollow ITIL best practices and organizational proceduresDocument incidents, changes, and resolutions clearlySupport IT rollouts, upgrades, and project initiatives Required Skills & Qualifications Educational Qualifications CompTIA A+ Certification (mandatory)Baseline OEM Certifications (any of the following, depending on assignment): Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server technologies Essential Skills Strong customer service and interpersonal skillsProven experience supporting VIPs and DirectorsProfessional communication and white-glove service mindsetAbility to work independently and manage priorities Behavioural Strong customer service and interpersonal skillsProven experience supporting VIPs and DirectorsProfessional communication and white-glove service mindsetAbility to work independently and manage priorities Language Skills (CEFR Levels A1–C2) English: Proficient (minimum B2)Spanish: Proficient (minimum B2) Experience Requirement 2–4 years of relevant IT support or field engineering experience Benefits At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients. #J-18808-Ljbffr