It Salesforce Solution Architect Emea

hace 5 días

Barcelona, España buscojobs España A tiempo completo

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Salesforce Solution Architect EMEA

Reporting to the IT EMEA Apps Director, the Salesforce Solution Architect EMEA will be a key business partner contributor to deliver CRM execution in EMEA for Customer Care / Field Service & Commercial processes. This role helps guide businesses to improve business processes and efficiency in Salesforce. He / she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Collecting all the requirements from business to be transmitted to developers in IT will be one of the main tasks.

The Salesforce Solution Architect EMEA will also support delivering the solution and implement it on the Salesforce platform, so hands-on skills are mandatory. S / he will coordinate and support a team of other IT developers and key users along the project path. Experience in different processes of the Field Service & Commercial processes will be appreciated to support business and collaborate with the rest of the IT Salesforce team on the design of the solution.

Collaboration with the Customer Care / Field Service and Commercial team in EMEA will involve support on the definition of processes, writing functional documents, organizing and supporting training, and ensuring best practices with UAT and its organization with business. Testing processes on the system will be a frequent task for most enhancements or projects for the Field Service department.

Main Responsibilities:

  1. Collect all the business needs / requirements.
  2. Write functional / technical document descriptions.
  3. Implement the changes / parametrization in Salesforce platform.
  4. Support on testing processes to business.
  5. Test IT solutions to ensure a good level of testing before delivering it to business.
  6. Add expertise and support to Customer Care / Field Service / Commercial departments on their requirements and processes to innovate and increase productivity with Salesforce.
  7. Conduct Salesforce trainings for the business when required.
  8. Implement Salesforce solutions as a Salesforce Solution Architect for enhancements or projects as needed.
  9. Identify issues or trends and bring them to the attention of IT management.
  10. Escalate records for review to the supervisor or other appropriate staff members.

Requirements:

  1. Technical University Degree preferred, or equivalent combination of education, training, and experience.
  2. Expert with 3-5 years in Salesforce as Admin role / Solution Architect.
  3. Full Life Cycle SFDC implementation experience with Sales Cloud, Service Cloud, CPQ, and others.
  4. Proven experience in an IT business-facing role; Pharma industry experience is a plus.
  5. Organized, focused, conscientious self-starter, learns details of new systems and programs quickly, and exercises good judgment in making decisions related to data.

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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