IT Systems Analyst
hace 3 semanas
Location: Las Palmas, Canary Islands, Spain
Job Responsibilities- Provide first-line and second-line technical support to end users, addressing hardware, software, network, and system issues.
- Troubleshoot and resolve a wide variety of technical issues, both remotely and in person, ensuring minimal disruption to business operations.
- Assist with the installation, configuration, and maintenance of operating systems, applications, and hardware, ensuring optimal system functionality.
- Basic configuration and maintenance of network infrastructure, including switches, routers, firewalls, VPN, and wireless networks.
- Diagnose and troubleshoot network-related issues, including connectivity problems, slow performance, and service disruptions, ensuring minimal downtime.
- Administer user accounts and permissions in systems like Active Directory, Saviynt, Office 365, and other directory services, ensuring that employees have appropriate access to systems and applications.
- Manage software licenses and ensure the latest versions of critical software are installed and operating correctly.
- Track and manage hardware inventory to facilitate the purchase of new equipment as necessary.
- Create and maintain detailed technical documentation for systems, processes, and procedures to ensure consistency and ease of reference for the team.
- Develop and update user guides and knowledge base articles to assist employees with common technical issues, ensuring self-service options are available for users.
- Provide training and guidance to end users on the effective use of IT systems, software, and devices.
- Assist users in adapting to new technologies, applications, or system upgrades, ensuring a smooth transition and high user adoption.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customer’s expectations.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Provide level 2 support on systems, applications, and networks to Mauritania and other sites.
- Participate in the deployment of new IT solutions and technology in the Corporate offices.
- Proven experience in troubleshooting hardware, software, network issues and user support.
- Exceptional problem-solving and diagnostic abilities with the ability to resolve a wide range of technical issues efficiently.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users clearly and concisely.
- Proficiency in technical documentation and creating knowledge base articles for users and team members.
- Fluent in English, with excellent technical English for communication (reading, writing, and speaking) in a professional support context.
- Experience in supporting Microsoft Office Suite (Excel, Word, PowerPoint), Teams, OneDrive, SharePoint, and other Office 365 applications.
- In-depth knowledge of Microsoft Operating Systems (Windows 10/11, Server environments), including installation, configuration, and troubleshooting.
- Knowledge of service management tools such as ServiceNow, including incident management, ticketing, and self-service portal administration.
- Experience with ITIL best practices for incident, problem, and change management processes, ensuring efficient service delivery.
- Knowledge in networking and system troubleshooting (TCP/IP, DNS, DHCP, VPN, routing and switching).
- Hands-on experience with Mobile Device Management (MDM) tools, such as Intune, for managing and securing mobile devices.
- Ability to identify system and network issues, including diagnosing and coordinating troubleshooting with Corporate Infrastructure Engineers.
- Strong customer service orientation with a focus on user satisfaction and timely resolution of issues.
- Ability to support remote employees, including providing remote desktop support, configuring VPN solutions, and troubleshooting access issues.
- Team player with a collaborative mindset and willingness to work across departments to resolve complex technical issues.
- Demonstrates the ability to learn new technologies and concepts quickly and apply them in real-world scenarios.
- Ability to maintain a high level of customer service.
- Excellent critical thinking and problem-solving abilities, capable of independently identifying root causes and implementing effective solutions quickly.
- Able to work autonomously and manage individual tasks effectively, while also contributing to team-based efforts when collaboration is required.
- Highly organized and detail-oriented, with the ability to maintain clear and up-to-date records of support cases, troubleshooting steps, and resolutions.
- Demonstrates the ability to quickly adapt and work effectively in a multicultural environment, respecting diverse perspectives and collaborating across different teams and cultural backgrounds.
- Proven ability to take ownership of issues.
- Serves as a technical resource and mentor to other team members, sharing knowledge, providing guidance, and collaborating to improve the overall technical proficiency of the team.
- Certifications in IT support areas (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Cisco CCNA, etc.) are a plus.
- Bachelor’s degree in IT, Telecommunications or Computing Systems or related field or equivalent professional experience.
- 3-5 years of related work experience.
- Minimum 2 years as IT Systems or Network Administrator.
- Ability to communicate in Spanish, including reading, writing and oral communication with comprehension.
- Ability to communicate in English, including reading, writing and oral communication with comprehension (minimum B2 or above).
-
IT Systems Analyst
hace 4 semanas
Las Palmas de Gran Canaria, España Kinross Gold Corporation A tiempo completoReporting to the Global IT Manager, the IT systems analyst will be responsible for providing support to the end users to work effectively and ensuring that the systems in their area guarantee the daily continuity of the company's operations. **Responsibilities**: - Provide first-line and second-line technical support to end users, addressing hardware,...
-
It Systems Analyst | Rny-578
hace 5 días
Las Palmas de Gran Canaria, España Ares Consultores A tiempo completo.Job DescriptionReporting to the Global IT Manager, the IT systems analyst will be responsible for providing support to the end users to work effectively and ensuring that the systems in their area guarantee the daily continuity of the company's operations.Job Responsibilities Provide first-line and second-line technical support to end users, addressing...
-
It Systems Analyst
hace 3 semanas
Las Palmas de Gran Canaria, España Kinross Gold Corporation A tiempo completoLocation: Las Palmas, Canary Islands, SpainJob ResponsibilitiesProvide first-line and second-line technical support to end users, addressing hardware, software, network, and system issues.Troubleshoot and resolve a wide variety of technical issues, both remotely and in person, ensuring minimal disruption to business operations.Assist with the installation,...
-
It Systems Analyst
hace 3 semanas
Las Palmas de Gran Canaria, España Kinross Gold Corporation A tiempo completo.Location: Las Palmas, Canary Islands, SpainJob Responsibilities Provide first-line and second-line technical support to end users, addressing hardware, software, network, and system issues.Troubleshoot and resolve a wide variety of technical issues, both remotely and in person, ensuring minimal disruption to business operations.Assist with the installation,...
-
It Systems Analyst
hace 3 semanas
Las Palmas de Gran Canaria, España Kinross Gold Corporation A tiempo completo.Location: Las Palmas, Canary Islands, SpainJob ResponsibilitiesProvide first-line and second-line technical support to end users, addressing hardware, software, network, and system issues.Troubleshoot and resolve a wide variety of technical issues, both remotely and in person, ensuring minimal disruption to business operations.Assist with the installation,...
-
It Systems Analyst | Rny-578
hace 5 días
Las Palmas de Gran Canaria, España Ares Consultores A tiempo completoJob Description Reporting to the Global IT Manager, the IT systems analyst will be responsible for providing support to the end users to work effectively and ensuring that the systems in their area guarantee the daily continuity of the company's operations.Job Responsibilities Provide first-line and second-line technical support to end users, addressing...
-
IT Systems Analyst | RNY-578
hace 6 días
Las Palmas de Gran Canaria, España ARES CONSULTORES A tiempo completoJob Description Reporting to the Global IT Manager, the IT systems analyst will be responsible for providing support to the end users to work effectively and ensuring that the systems in their area guarantee the daily continuity of the company's operations. Job Responsibilities Provide first-line and second-line technical support to end users, addressing...
-
Las Palmas de Gran Canaria, España ARES CONSULTORES A tiempo completoGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.Since our...
-
Las Palmas de Gran Canaria, España Ares Consultores A tiempo completoGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.Since our...
-
IT Systems Technical Support Specialist
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Kinross Gold Corporation A tiempo completoJob Title: IT Systems Technical Support SpecialistLocation: Las Palmas, Canary Islands, Spain.About the Role:We are seeking an experienced IT Systems Technical Support Specialist to join our team at Kinross Gold Corporation. As a key member of our technical support team, you will be responsible for providing first-line and second-line technical support to...
-
IT Support Specialist
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Kinross Gold Corporation A tiempo completoJob Overview:We are seeking an experienced IT Systems Analyst to join our team at Kinross Gold Corporation in Las Palmas, Canary Islands. This is a fantastic opportunity for a technical professional to take on new challenges and contribute to the success of our organization.Salary: $65,000 per annumJob Description:As an IT Systems Analyst, you will be...
-
Senior IT Business Analyst
hace 2 semanas
Las Rozas de Madrid, España Johnson Controls A tiempo completo**Job Details** **What you will do** The IT Business Analyst role will be responsible for leveraging business process understanding to capture and assess user requirements to deliver holistic solutions that meet team/company goals. You will be part of a core Project team responsible for designing, building, Deploying, and maintaining our Oracle Fusion Cloud...
-
Contract Management Analyst/Trader
hace 1 mes
Las Palmas, España Peninsula A tiempo completoDEPARTMENT/TEAM: HedgingLOCATION: Las PalmasSUMMARYContract Management Analyst/Trader has several responsibilities including market analysis, business development, trade strategy, and product promotion. The Contract Management is required to create new business opportunities, quote and monitor contracts (fixed and floating), and promote opportunity business...
-
IT Business Analyst
hace 2 días
Las Rozas de Madrid, España Johnson Controls A tiempo completo**Job Details** **What you will do** As IT Business Analyst you will be improving business process understanding to collect and assess user requirements to deliver solutions that meet team and company goals. Cooperate on designing, building, deploying, and maintaining our Oracle Fusion Cloud platform and SCM modules, providing project support for internal...
-
Sr Analyst III ERP Package Applications
hace 2 semanas
Las Rozas, España DXC Technology Inc. A tiempo completoSr Analyst III ERP Package Applications page is loadedSr Analyst III ERP Package ApplicationsApply locations ESP - MD - LAS ROZAS time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 31, 2024 (3 days left to apply) job requisition id 51536438Job Description:Essential Job Functions:• Assist in package software application...
-
IT Support Officer
hace 7 meses
Las Lagunas, España SRJ Call Centre A tiempo completoThe IT Support Officer will be responsible for the establishment and/or maintenance of the Company’s technological networks. He will also provide technical support and ensure that the whole Company’s technological infrastructure is performing smoothly. Further the IT Support Officer will monitor and maintain the Company’s computer systems and will be...
-
Sr Analyst Iii Erp Package Applications
hace 2 semanas
Las Rozas de Madrid, España Dxc Technology Inc. A tiempo completoSr Analyst III ERP Package Applications page is loadedSr Analyst III ERP Package Applications Apply locations ESP - MD - LAS ROZAS time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 31, 2024 (3 days left to apply) job requisition id 51536438Job Description:Essential Job Functions:Assist in package software application...
-
Sr Analyst Iii Erp Package Applications
hace 2 semanas
Las Rozas de Madrid, España Dxc Technology Inc. A tiempo completoSr Analyst III ERP Package Applications page is loadedSr Analyst III ERP Package ApplicationsApply locations ESP - MD - LAS ROZAS time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 31, 2024 (3 days left to apply) job requisition id 51536438Job Description:Essential Job Functions:Assist in package software application...
-
Sr Analyst Iii Erp Package Applications
hace 2 semanas
Las Rozas de Madrid, España Dxc Technology Inc. A tiempo completoSr Analyst III ERP Package Applications page is loadedSr Analyst III ERP Package ApplicationsApply locations ESP - MD - LAS ROZAS time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 31, 2024 (3 days left to apply) job requisition id 51536438Job Description:Essential Job Functions:- Assist in package software application...
-
Data Analyst
hace 3 días
Las Palmas de Gran Canaria, España Intelequia A tiempo completo.¿Quieres un desafío profesional en una consultora IT de primer nivel?¡Esta es tu oportunidad!En Intelequia, nos encontramos en búsqueda de talento innovador y apasionado por las tecnologías de vanguardia para unirse a nuestro equipo.Con más de 15 años de experiencia en el sector y reconocidos como una de las mejores empresas de tecnología para...
