IC Spain
hace 2 semanas
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IC Spain - Operations Manager Ice Cream ShopsSector: Operations and Facilities Management
Role: Manager
Contract Type: Permanent
Hours: Full Time
If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business operates in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at a high pace. We have strong brand equities: 5 of the top 10 selling brands including Wall's, Magnum, and Ben & Jerry's. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, planned to happen by November 2025.
ABOUT ICE CREAM: Life Tastes Better With Ice Cream
Unilever Ice Cream is the largest global Ice Cream Company with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences. Committed to innovation, quality, and sustainability, we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of over $8 billion.
JOB PURPOSE:
To support the continued delivery and development of the company's FOH strategic plan, focusing on year-on-year growth and profit by initiating programs and measuring the achievement of the business KPIs for the Spain FOH scooping operation.
Be the 'Go To' FOH operations support for market leads and operators in terms of business modeling, new store openings, training and development, equipment and operational standards, mobile operations and 'experiences', supply chain, and sales channels across the region.
Are you passionate about excellence and customer experience? Then this role is tailored for you.
KEY RESPONSIBILITIES:
- Grow the premium Scooping business, maintaining a scalable, profitable model for operators and for UL, ensuring the best visibility of the brands in each location.
- Leadership of the Area Managers team focused on maximizing rotation and ensuring an excellent experience for the end consumer.
- Negotiation with external suppliers to standardize complementary offerings and improve points of sale.
- Leadership of the digitalization of ice cream parlors.
- Creation and monitoring of activation levers, standardized and ad-hoc according to the needs of each brand.
- Support to expansion teams, Trade sales in the phase of recruiting new ice cream parlors.
- Leadership of the process of implementation and opening of new points of sale, being an essential link between agencies and clients.
- Top person responsible for the operation of the points of sale, ensuring better layout provisions, customer flows, etc.
- Leadership of the training plan for operators, with physical and digital, standardized and ad-hoc training.
- Responsible for the correct supervision and support of operators, analyzing the main KPIs, P&L, Mystery shopper, and other performance indicators.
- Resolution of conflict situations, either with the end client or with operators.
WHAT YOU NEED TO SUCCEED:
SKILLS:
- Must be able to leverage the marketing excellence and operational effectiveness built by Unilever while preserving the 3-part mission and community of connectivity within Ben & Jerry's & Carte D'Or.
- Must have demonstrated the right energy and attitude to support the implementation of new programs to business leaders and teams, while exhibiting tenacity to follow up and drive continuous improvement across all parts of our business.
- Demonstrated ability to navigate significant constant changes in a shop environment.
- Demonstrated ability to set and implement tactical and mid-term directions and to realize improved sales or operational performance across sites.
EXPERIENCES & QUALIFICATIONS:
- Requires 4+ years retail experience managing flagship or multi-site operations and leading teams.
- 5 - 7 years of retail operations experience.
- Demonstrated experience in awesome retail execution, balancing operational needs and desires with brand goals and objectives.
- Bachelor's degree preferred but not a requirement.
- Fluent English speaking.
LEADERSHIP:
- You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
- You are responsible for your own results and as a manager, you motivate others to deliver with passion, creating an inclusive and engaging climate around you.
ADDITIONAL INFORMATION:
Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter.
Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law.
We take pleasure seriously. Join the Ice Cream team now
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