CUSTOMER JOURNEY
hace 2 días
As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews. Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These including , Hostelworld, Expedia, Viator / GetYourGuide. You’ll be ensuring listings are accurate, optimised, and conversion-driven. Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. You’ll be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings. We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role. WHO WE ARE LOOKING FOR Must-haves: 2+ years of experience in customer service, hospitality, travel, or OTA management Hands-on experience with at least one major OTA ( or Hostelworld preferred) Strong spoken and written English and Spanish Highly organized with excellent attention to detail Calm under pressure, festivals don’t care if you’re having a bad day Confident in making decisions and owning outcomes Nice-to-haves: Experience in hostels, tours, or festival travel Familiarity with channel managers or PMS systems Experience managing interns or junior staff Based in Barcelona or willing to relocate WHY WORK WITH STOKE We are a fast-paced, fun, slightly chaotic, young company Real ownership and responsibility from day one Direct impact on sales and guest experience A team that works hard and doesn’t take itself too seriously Please email resumes to if you are interested. xcskxlj We are looking for an ASAP start date.
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customer journey
hace 1 semana
Barcelona, Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...
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Customer Journey
hace 3 días
Barcelona, Barcelona, España Manychat A tiempo completoWho We Are Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.With 230+ teammates across international...
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CUSTOMER JOURNEY
hace 1 semana
Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...
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CUSTOMER JOURNEY
hace 1 semana
Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...
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CUSTOMER JOURNEY
hace 1 semana
Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...
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CUSTOMER JOURNEY
hace 4 días
Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...
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Customer Journey
hace 26 minutos
Barcelona, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...
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Customer Journey
hace 2 días
Barcelona, España Manychat A tiempo completoCustomer Journey & Insights Lead role at Manychat Manychat is a leading Chat Marketing platform helping businesses engage with customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, Manychat is an official Meta Business Partner supported by investors like Bessemer Venture Partners. Across more...
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Customer Journey
hace 2 semanas
Barcelona, España Manychat A tiempo completo**WHO WE ARE** Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 230+ teammates across...
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Manager - Digital Customer Journey (Product Management)
hace 2 semanas
Barcelona, España dsm-firmenich A tiempo completoJob Title: Manager - Digital Customer Journey (Product Management) Location: Barcelona, Spain As Manager, Digital Customer Journey, you will act as Product Manager for customer platforms and experiences. You’ll align stakeholder needs with platform capabilities, prioritize the roadmap, and lead squads delivering seamless, measurable journeys across...
