Congress & Customer Experience Manager
hace 2 semanas
Congress & Customer Experience ManagerInternational Role | Swiss Multinational Pharmaceutical Company We are looking for aCongress & Customer Experience Managerto coordinate the execution and flawless delivery ofinternational congress experiences, ensuringconsistency, quality, and innovationacross every touchpoint. In this role, you will work in across-functional and highly creative environment, translating strategy into action by bringing togetherscience, storytelling, and spatial design. You will manage multiple projects, partners, and stakeholders to deliverseamless, bold, and inspiring customer journeysthat elevate our global presence. This is an exciting opportunity for someone who thrives in afast-paced, high-energy environment, has acan-do mindset, and is passionate aboutmission-driven delivery.Key Responsibilities Coordinate and execute congress experiences across assigned brands and medical initiatives, ensuring alignment withcustomer experience, creative, and design strategies. Translate strategy into execution by managingtimelines, budgets, and workflowsto ensure high-quality and timely delivery. Collaborate cross-functionally withScientific Communications, IMA, Omnichannel, and other stakeholdersfor flawless coordination. Championdesign quality, upholding creative standards and benchmarks. Overseecontent approvals and compliance processes, ensuring all materials meet internal and external guidelines. Driveinnovationby staying current on experiential, digital, and sustainability trends in healthcare. Benchmark against competitors and internal best practices to continuously elevate the congress experience. Foster strong collaboration and a“One Team” mindset, breaking silos across internal and external partners.About You 5–8 years of experiencein agency, experiential, or exhibition project management (healthcare and omnichannel experience is a plus). Proven track record deliveringcomplex, multi-stakeholder projectsfrom concept to execution. Strong understanding ofcreative workflows, event production, and experiential design. Excellentstakeholder and vendor managementskills, with the ability to influence and align diverse teams. Highly organized, detail-oriented, and passionate aboutcreative excellence and customer experience. Knowledge ofpharma compliance or regulated industriesis an advantage. Curious, collaborative, and motivated by transforming howscience is experienced.
-
Congress Operations Specialist
hace 6 días
Madrid, Madrid, España ICON plc A tiempo completoCongress Operations SpecialistICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentThe Congress Planning Specialist is responsible for managing...
-
Customer Experience Manager
hace 3 días
Madrid, España BYD Europe A tiempo completoAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services. Who we are BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four...
-
Customer Experience Manager
hace 2 semanas
Madrid, España Planet A tiempo completolocations - Madrid Office - Spain - time type - Full time - posted on - Posted Today - job requisition id - JR09173 - About Us: - Planet is a leading technology company transforming payments by putting customer experience first. - We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services...
-
Real Estate
hace 4 días
Madrid, España Prologis A tiempo completoPrologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...
-
Product Manager
hace 2 semanas
Madrid, España Pearson A tiempo completo**Product Manager - Customer Experience Transformation in Madrid, Spain**: **Job Title**: Product Manager - Customer Experience Transformation **Location**: Madrid (can be home & office based, but regular attendance to the Madrid office is required) **Reports to**: Head of Product - Platforms **About Pearson** Learning is no longer just a stage of life...
-
Customer Experience Operations Officer
hace 1 semana
Madrid, España Amazon A tiempo completoA leading international company in Madrid seeks a Customer Experience & Operations Program Manager to enhance customer engagement with Gift Cards. You will utilize data-driven insights to improve CX and operational processes. The ideal candidate holds a Bachelor’s degree, has project management experience, and excels in stakeholder management. Join a...
-
Customer Experience Manager, Spain
hace 1 semana
Madrid, España Cisco Systems A tiempo completo**Travel required up to 10%** **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You...
-
Customer Experience Manager
hace 2 semanas
madrid, España beonit A tiempo completoSomos la compañía tecnológica líder en talento de negocio, #BusinessTalent, cuyo propósito es demostrar que las personas son el centro de la creación de valor. Afrontamos las necesidades de un mundo que avanza hacia estructuras flexibles y colaborativas y por ello hemos evolucionado el tradicional concepto de BPO, entendiendo que el valor diferencial...
-
Technical Customer Experience Manager
hace 1 semana
Madrid, España Nutanix A tiempo completoCustomer Experience Manager (Presales) Join to apply for the Customer Experience Manager (Presales) role at Nutanix.The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer...
-
Technical Customer Experience Manager
hace 6 días
Madrid, España Nutanix A tiempo completoCustomer Experience Manager (Presales) Join to apply for the Customer Experience Manager (Presales) role at Nutanix.The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer...
