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Real Estate
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Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.
Job Title:
Real Estate & Customer Experience Manager
Company:
Prologis
Do you want to play a role in global commerce?
We are looking to hire a Real Estate & Customer Experience Manager, Spain based in our office in Madrid. As Real Estate & Customer Experience Manager, you would be part of a dynamic team that strives to provide best in class service to customers in our industrial buildings in the Madrid Area. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. As our credo is ahead of what’s next, continuous improvement and innovation is crucial in every job. Your views and input are valued and expected.
What’s needed in order to do that:
- Provide exceptional customer experience and have the ability to communicate with both local and corporate contacts. The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude
- Must be able to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc..)
- Must be able to own and maintain strong, long-term relationship with portfolio of customers
- Should possess strong financial analysis skills to foster value creation within the organization.
- Dedication to delivering exceptional customer service through proactive and responsive service
- Must be able to use technology (ex: SalesForce and Yardi) to gather data/metrics and develop customer insights
- Proficient in lease analysis and lease administration skills or ability to develop those skills in six months
- Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements
- Strong financial reporting background to ensure budget and financial goals are met for the portfolio
Tell us if you’re ready
- 3 to 5 years of industrial/commercial real estate experience recommended
- Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
- Must possess strong interpersonal skills and an ability to develop strong relationship with customers
- Possess a valid car driver’s license with ability to travel to multiple properties within a given portfolio
- Experience with property transactions, portfolio acquisitions or company mergers
- Experience with budgeting cycles and Service Charge Reconciliation processes
- Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and change management skills
- Strong mathematical and analytical skills
- As business dictates, able to work extended/flexible hours
- Demonstrated ability to manage multiple projects and tasks on a daily basis
- Fluency in Spanish and English is essential.
LI-EG1
People First
As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.
Employment Type:
Full time
**Location**:
Madrid, Spain
Additional Locations:
