Customer Operations Executive

hace 3 semanas

Madrid, España EVEREC A tiempo completo

Customer Operations Executive – Barcelona, Spain – EV Charging / Cleantech – Remote/Hybrid – up to €45K + Benefits Job Title:Customer Operations Executive – Southern Europe Location:Barcelona, Spain (Hybrid) Contract Type:Permanent Compensation:up to €45k Languages Required:Spanish/Portuguese/Italian, plus EnglishAbout the Company We’re working with a next-generation cleantech scale-up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently namedFast Track Company of the Year, this company is setting the standard for sustainable mobility solutions across Europe. About the RoleAs aCustomer Operations Executive, you’ll play a critical role across the full customer journey – from first contact through installation and aftercare. You’ll provide technical product support, guide customers through EV charger installations, and support the sales team with lead and CRM management.This is a hands-on, customer-facing role where you’ll collaborate closely with technical, sales, and partner teams to deliver a seamless and high-quality customer experience across Southern European markets.Key Responsibilities Provide technical support for EV charging products to customers and installation partners Troubleshoot product and installation issues, collaborating with engineering teams when required Guide customers through the EV charger installation process and monitor installer performance Manage and assign installation partners based on surveys, availability, and capacity Support the sales team by tracking, updating, and qualifying leads in CRM systems Create and improve documentation to streamline customer support and reduce inbound queriesWhat We’re Looking For Fluency inSpanish and/or Portuguese and Italian, with professional proficiency inEnglish 2+ years’ experience in a customer operations, support, or technical support role Experience working with CRM and support tools such asZendesk, Freshdesk, or Intercom Strong communication skills with a customer-first mindset Highly organised, proactive, and comfortable solving complex, technical problems Experience or strong interest in theEV charging, energy, or cleantech sectoris a strong advantageWork Environment You’ll be based inBarcelona, working in a fast-paced, mission-driven environment. The role offers a hybrid setup, combining office collaboration with remote flexibility.Why Join? Join a rapidly growing EV charging scale-up at a pivotal stage of expansion Work with passionate, international teams driving the future of clean energy Make a tangible impact on sustainable transportation across Europe If this role is of interest, please apply directly.For questions, email .

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