Customer Service Director
hace 10 horas
Customer Service DirectorLocation:Barcelona, SpainSector:Life Science Research, BiotechnologyLanguages:Spanish and English.A leading global diagnostics organisation is seeking aCustomer Service Directorto lead its regional Customer Service function. This is astrategic leadership roleoverseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe.You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment.This role isbased in Barcelonaand requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar).Key ResponsibilitiesStrategic Leadership:Own and drive the regional customer service strategy aligned with commercial and operational objectives.Team Management:Lead and develop a team of direct reports to deliver high‑performance and continuous improvement.Cross‑Functional Collaboration:Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery.Customer Excellence:Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience.Salesforce Ownership:Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation.Key RequirementsExperience in customer service or customer facing roles within diagnostics, IVD, or molecular testing.Strong understanding of infectious disease and molecular diagnostic workflows.Proficient user ofSalesforcefor service and case management.Excellent communication, analytics, and stakeholder‑management skills.Fluent English and Spanish, additional European languages advantageous.Based within the Barcelona Region.On OfferStrategic leadership role with high visibility across the regional and global organisation.Opportunity to shape customer service operations within a cutting‑edge diagnostics environment.Competitive compensation, benefits, and career growth within a world‑leading healthcare innovator.Hybrid Working Environment.#J-18808-Ljbffr
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Customer service director
hace 9 horas
Madrid, España EPM Scientific A tiempo completoCustomer Service Director Location: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious...
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Customer Service Manager
hace 2 semanas
Madrid, España Page Personnel España A tiempo completoLead the Customer Experience Team to deliver a seamless customer experience Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level Define HR development plans in order to reach the Customer Experience commitments Propose Improvements within the Customer Experience teams to remain...
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Director, customer experience
hace 7 días
Madrid, España Manning Global AG A tiempo completoOur client, a leading automobile manufacturer, is recruiting for an Automotive Aftersales Director to join their business in Spain. Automotive Aftersales Director Permanent ASAP Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team; Develop and implement local after-sales strategies, phased...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 5 días
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 5 días
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
