IT Support Field Engineer

WE’RE HIRING: IT Support Field Engineer L2 – SpainCompany OverviewA leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.- Operating in 190+ countries - Supported by 6,000+ skilled engineers globally - Serving 200+ enterprise clients across multiple industriesThe company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project OverviewThe project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. Role SummaryThe IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders.

The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. RequirementsKey Responsibilities- Provide Level 2 onsite and remote IT support to end users - Troubleshoot and resolve hardware, software, and connectivity issues - Support desktops, laptops, printers, servers, and peripherals - Escalate unresolved incidents in accordance with SLA and ITIL processes - Ensure high customer satisfaction and service qualitySoftware & Application Support- Windows OS installation, configuration, and troubleshooting - Microsoft Office and enterprise business applications - Email, VPN, and collaboration tools - User account and access managementHardware & Devices Supported- Desktops and laptops: Dell, HP, Lenovo - Printers: HP, Lexmark, IBM - Servers and related infrastructure - Peripherals and end-user accessoriesAsset & Stock Management- Maintain accurate asset inventory and documentation - Perform device deployment, replacement, and decommissioning - Coordinate hardware refresh and lifecycle management - Update asset and ticketing systemsRemote & Multi-Site Support- Provide remote support for distributed user environments - Travel to client sites as required - Collaborate with centralized service desk and regional teams - Support multiple customer locations across SpainAdditional Responsibilities- Deliver VIP and Director-level support with a white-glove service approach - Follow ITIL best practices and organizational procedures - Document incidents, changes, and resolutions clearly - Support IT rollouts, upgrades, and project initiativesRequired Skills & QualificationsEducational Qualifications- CompTIA A+ Certification (mandatory) - Baseline OEM Certifications (any of the following, depending on assignment): - Dell Desktop / Laptop - HP Desktop / Laptop / Printer - Lenovo Desktop / Laptop - Lexmark Printer - IBM Printer - Server technologiesEssential SkillsBehavioural- Strong customer service and interpersonal skills - Proven experience supporting VIPs and Directors - Professional communication and white-glove service mindset - Ability to work independently and manage prioritiesTechnical- Strong Level 2 onsite IT support expertise - Advanced troubleshooting and problem-solving skills - Experience in enterprise IT support environmentsLanguage Skills (CEFR Levels A1–C2)- English: Proficient (minimum B2) - Spanish: Proficient (minimum B2)Experience Requirement- 2–4 years of relevant IT support or field engineering experienceBenefitsWhy Join UsAt Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies.

You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.