Partner Accelerator- EMEA

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Your Role Responsible for overall execution of the Partner Program and Partner Sales support within the EMEA Region. This integral team member will manage the individual program plans into an overall business plan; develop, track and manage Partner priorities and assist with funnel development and closure.Your Responsibilities Partner ProgramDevelop simplified resources for internal teams to understand and leverage existing partner programs (e.g. Opportunity Registration, NFR, etc.)Establish clear points of contact and escalation paths for internal program and processes inquiries.Business Plan Facilitation: Assist partners with template creation (branding, formatting) and administrative tasks (submission, approvals).Support the development of post-training follow-up mechanisms for enablement activities (Planner Plus, Quote Plus, webinars, etc.) to measure effectiveness and sustain partner engagement.Viewed internally as a CPNe Champion and as such, will be measured by Partner program adoption rate, and operational success within the Partner market.Develop program processes and templates required to fulfill the measured requirementsWork as part of the Regional Partner Team to ensure efficient execution, strategic alignment and consistencyLead onboarding activities with new partners and new employees within existing partners. For new partners assist with contract submission and completion. Guide partners through onboarding and ramp process to ensure program fluency and enablement velocity.Document and share regional feedback on program elements/processes with GPO program ownersParticipate in regional internal and partner team calls/meetings as requiredAssist with preparation of slide presentation content to support GPO initiativesPrepare weekly, monthly and quarterly partner activity reportPartner Sales SupportCreate and manage the operational metrics for the relevant Regional Partner Leader and Partner Primes in region and partner success/level attainment. Work closely with Business Data Analyst to create/capture key metrics in dashboards.Provide comprehensive support for deal registration, including background processes and proactive engagement with partners potentially facing submission challenges.Commercial Management Assistance: Streamline and expedite the commercial management approval processor price adjustments on smaller deals with regional channel account managers retaining primary responsibility.Partner Database Optimization: Provide assistance in scrubbing and maintaining accurate partner database to ensure efficient communication and program targeting.Compliance & Cross-Team Coordination: Facilitate seamless interactions with the compliance & legal teams for document signoffs and communication workflows.Minimum Qualifications2+ years of progressive experience in the Operations / Channel industryBA / BS or Masters, preferable in quantitative field or in Business or relevant work experienceBackground in business / sales operations that maintain the focus on partners attaining sales success while achieving their CPN target metricsStrong understanding of business issuesProven track recordPreferred QualificationsOutstanding operational skills, the ability to quantify and report on partner success in sales and satisfying CPN metricsBusiness Development and sales skillsCollaborative and influencing skills with ability to work across regions and across different leaders and individual contributorsStrong communication skills, creativity, tenacity and high energyAbility to work within a team oriented and innovative environmentExcellent written and presentation skills proven at all levels inside and outside of the companyStrong interpersonal, analytical, negotiations and problem-solving skillsStrong Operations SkillsAbility to understand / articulate technical solutions and translate these into demonstrable business benefitsHighly motivated professional with the ability for self-management and strong interpersonal skillsAbility to handle many competing priorities within multiple opportunitiesConstantly demonstrate a sense of urgency and ability to handle many competing prioritiesWorks with colleagues internally and externally in a collaborative way for mutual benefitA team player with a good sense of humor that transmits his / her energy and enthusiasm to othersTrustworthy with a strong sense of integrityNot ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.#J-18808-Ljbffr