IT Application Support Analyst

hace 2 días


Madrid, España BOARD Deutschland GmbH A tiempo completo

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.


We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.


If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you


We are currently looking for an IT Application Support Analyst to join us in Madrid.


This role is about ensuring smooth operations and availability of finance systems worldwide. The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.


Responsibilities:
  • Provide “Level 1 & 2” technical support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLA’s) are met.
  • Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner.
  • Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues.
  • Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved.
  • Develop and adhere to Standard Operating Procedures (SOPs).
  • Ensure data security and implement safety controls.
  • Produce and maintain technical support guides, service catalogue & other relevant documentation.
  • Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases.
  • Ensure effective communication is in place to manage incidents and system downtime to the business user community.
  • Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required.

What we look for:
  • Previous experience working in an application support capacity for finance systems.
  • In-depth knowledge of Oracle NetSuite ERP.
  • Fluency in English.
  • Excellent verbal and written communication skills.
  • Team player with good interpersonal skills.
  • Ability to multi-task and to remain calm whilst under pressure.
  • Keen eye for detail.
  • Good analytical and problem-solving skills.
  • Strong service driven mentality and a pragmatic approach.
  • Keep abreast of current technology and trends that may be of use/benefit to the role.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

#J-18808-Ljbffr

  • Madrid, España Board A tiempo completo

      If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!  We are currently looking for an IT Application Support Analyst to join us in Madrid.  This role is about ensuring smooth operations and availability of finance systems worldwide....


  • Madrid, España Board Deutschland Gmbh A tiempo completo

    .At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Madrid, España Board Deutschland Gmbh A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Madrid, España Board Deutschland Gmbh A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Madrid, España Board Deutschland Gmbh A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform.Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    At Board, we strive to deliver exceptional results for our clients. To achieve this, we need a skilled IT Application Support Analyst to join our team in Madrid.This role is about ensuring the smooth operation and availability of our finance systems worldwide. The IT Application Support Analyst will be responsible for optimizing application performance and...


  • Madrid, España Bnp Paribas A tiempo completo

    GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT PlatformThe Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital...

  • It Application Analyst

    hace 24 horas


    Madrid, España Atradius A tiempo completo

    Job DescriptionAtradius, a global leader in trade credit insurance, surety, and collections services operating in 52 countries, is seeking an IT Analyst to join our dynamic team.As an IT Application Analyst, you will play a crucial role in analyzing, designing, and implementing effective technical solutions within our application ecosystem to support our...


  • Madrid, España Board International A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PLATFORM**: The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients...

  • It Support Analyst

    hace 2 horas


    Madrid, España Mycareer+ A tiempo completo

    .REQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience. Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred. JOB DESCRIPTION: The IT...

  • Application Analyst

    hace 2 horas


    Madrid, España Vets Hired A tiempo completo

    .Description Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application...

  • It Support Analyst

    hace 2 días


    Madrid, España buscojobs España A tiempo completo

    REQUIREMENTS :Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience.Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance.Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred.JOB DESCRIPTION :The IT Support...

  • It Support Analyst

    hace 5 días


    Madrid, España buscojobs España A tiempo completo

    REQUIREMENTS :Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience.Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance.Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred.JOB DESCRIPTION :The IT Support...

  • Application Analyst

    hace 1 semana


    Madrid, España Vets Hired A tiempo completo

    Description Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and...

  • It Support Analyst

    hace 1 semana


    Madrid, España Mycareer+ A tiempo completo

    REQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5 years of relevant experience.Must be a U.S.Citizen, meet the U.S.Department of States definition of a U.S.Person, and be able to obtain a Secret Level Security Clearance.Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred.JOB DESCRIPTION: The IT Support...

  • IT Support Analyst

    hace 1 semana


    Madrid, España MyCareer+ A tiempo completo

    REQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience. Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred. JOB DESCRIPTION: The IT...


  • Madrid, Madrid, España Board A tiempo completo

    IT Application Support AnalystAre you a forward-thinking professional looking for a challenging role in a collaborative environment? Board is seeking an IT Application Support Analyst to join our team in Madrid.Key Responsibilities:Provide technical support for internal applications and systems, ensuring high-quality assistance and meeting Service Level...

  • Application Analyst

    hace 1 semana


    Madrid, España Vets Hired A tiempo completo

    Description Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and...

  • Application Analyst

    hace 2 días


    Madrid, España buscojobs España A tiempo completo

    DescriptionUnder the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and...