Service Manager – Telecom industry
hace 2 semanas
We are looking for an experienced Service Manager within the telecommunications and critical infrastructure sector, with a strong focus on international clients and service excellence. The selected candidate will act as the main point of contact for strategic customers, ensuring high-quality service delivery, SLA compliance, and long-term client satisfaction in a complex, multinational environment.Key ResponsibilitiesAct as the primary service interface for assigned international customers, covering operations and maintenance.Lead governance and service review meetings, understanding technical needs and proposing continuous improvements.Define, monitor, and manage KPIs and SLAs to ensure service performance targets are met.Prepare and deliver executive service reports for clients and senior management.Manage service escalations, coordinating internal teams and external partners.Design and implement service improvement plans when performance does not meet expectations.Support commercial and pre-sales teams in new service proposals, renewals, and contract extensions.Required Skills & ExperienceUniversity degree in Engineering (Telecommunications, Industrial, Computer Science, or similar).Minimum 5 years of experience in similar roles: Service Management, Customer Service Management, Project Management, or client-facing roles within telco / IT environments.Strong knowledge of the telecommunications market, including services, technologies, operators, and suppliers.Proven experience managing international and multinational clients.Strong ability to interact with senior stakeholders.Analytical mindset with a strategic and customer-oriented approach.Fluent English (minimum B2–C1) is mandatory. Additional languages are a plus.ITIL certification or similar frameworks are highly valued.Profile We Are Looking ForBilingual, international profile, comfortable working in multicultural environments.Strong customer focus and service quality mindset.Ability to manage high-pressure situations and critical service scenarios.Excellent communication, organizational, and coordination skills.Proactive, flexible, and continuous-improvement oriented attitude.What We Offer📍 Madrid | Hybrid work model🕒 Full-time🌐 International & multicultural environment31 days of paid vacation per year.Competitive compensation package with fixed salary + variable bonus.Attractive social benefits package.
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Service Desk Manager
hace 2 semanas
Cequeliños, España Oneclick A tiempo completoSomos una Product-Lead Company, con más de 20 años de experiencia en tecnologías pioneras, ofreciendo a editores educativos soluciones digitales innovadoras para el aprendizaje en entornos educativos, tanto en el aula como en el hogar. Siendo expertos en la educación K12, creamos experiencias educativas, adaptando la formación en función de los...
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Responsable de Mantenimiento
hace 2 semanas
Cequeliños, España Sodexo A tiempo completo¿Quiénes somos?Sodexo es líder mundial en restauración sostenible y experiencias de valor en todas las etapas de la vida. Fundada en Marsella (Francia) en 1966, Sodexo está hoy presente en 45 países y cuenta con 430.000 colaboradores que atienden diariamente a 100 millones de consumidores. Ofrecemos servicios de restauración y de facility management...
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Service Manager
hace 3 semanas
Cequeliños, España knowmad mood A tiempo completoSi cuentas como IT Service Manager con un experiencia en proyectos de Desarrollo de Software, y tu objetivo es seguir creciendo profesionalmente junto a un equipo de alto nivel ¡esta es tu oportunidad!¿Qué puede ofrecerte knowmad mood (anteriormente atSistemas)?🏡 Formato de trabajo remoto: 100% teletrabajo (es valorable poder asistir muy puntualmente a...
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Senior Key Account Manager
hace 2 semanas
Cequeliños, España JBAndrews A tiempo completoAbout the Opportunity: We are seeking a seasoned Senior Key Account Manager for a leading logistics company, well-known for its innovative solutions and global reach. This exciting role, based in the vibrant Madrid area, will manage and nurture relationships with over five key accounts, driving growth and ensuring exceptional service delivery.Key...
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Iberia Territory Sales Manager
hace 2 semanas
Cequeliños, España M3 Mobile A tiempo completo🏢 Company : M3 Mobile M3 Mobile is a global leader in rugged mobile computers, offering powerful and reliable Android-based devices for logistics, field service, warehousing, and retail applications. Headquartered in South Korea, we are expanding rapidly across Europe and seeking talented individuals to drive our growth in Spain and Portugal. your...
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Sales Manager-Paperboard
hace 2 semanas
Cequeliños, España APP Group A tiempo completoAbout the Company:Asia Pulp & Paper (APP) invites you to be part of our dynamic growth in Europe. As one of the world’s largest integrated pulp and paper companies, with over 100,000 employees worldwide, APP delivers quality products to more than 150 countries through world-class manufacturing and a robust international sales network.About the Role:We are...
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Logistics & Customer Service Specialist
hace 1 semana
Cequeliños, España Paul Marlex A tiempo completoDesde Paul Marlex, colaboramos con una compañía industrial internacional del sector Fragancias & Aromas, especializada en la fabricación y exportación de materias primas aromáticas, para incorporar un/a Logistics & Customer Service Specialist a su equipo de Supply Chain.¿Cuál será tu misión?Serás una figura clave en la gestión logística...
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Desarrollador Adobe Experience Manager
hace 2 semanas
Cequeliños, España IOON A tiempo completoEn Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas, ¿Te animas a ser parte de esta revolución? Te proponemos esta posición por si te quieres sumar a un nuevo reto profesional en el que tendrás la oportunidad de desarrollar tus habilidades en AEM. Proyecto/Requisitos: Buscamos un Desarrollador en Adobe...
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SAP Project Manager
hace 2 semanas
Cequeliños, España Unisys A tiempo completoUnisys, empresa multinacional con presencia en el mercado SAP español desde hace más de 20 años, necesita incorporar un Service Manager con experiencia y foco en alguna de estas áreas (FI, CO, PS, PP, PM, PPM)¿Qué buscamos?Experiencia de al menos 8 años desempeñando un rol como SAP Project Manager.Experiencia en Gestión de Clientes (Ibex 35), Gran...
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Aftersales Material Planning Manager
hace 1 semana
Cequeliños, España Formel D Group A tiempo completoFormel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process.We are currently selecting for a project in automotive sector an Aftersales Material Planning Manager:FunctionsLead and develop team responsible for forecasting...
