Global Service Transition Lead

hace 7 días

Granada, España Alight Solutions A tiempo completo

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Main Responsibilities

  1. Support sales
  2. Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.
  3. Analyze and detect possible risks in the service transition workstream and act upon it accordingly.
  4. Define global processes.
  5. Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.
  6. Implement global service delivery tools.
  7. Ensure project timelines, delivery of quality.
  8. Conduct and manage client facing workshops.
  9. Help client understand the implementation methodology: what are we implementing, when and how.
  10. Onboard Local Service Transition Consultants.
  11. Coordinate and support Local Service Transition Consultants during the local implementations (country level).
  12. The role will involve local country and international travel and time away from home (Respecting the Covid restrictions).

Experience and skills

  1. Working experience in HR and Payroll services delivery/operations.
  2. Coordination between different stakeholders within an organization.
  3. Strong communication skills, with previous customer-facing/ liaison experience.
  4. Good English, written and verbal.
  5. Highly organizational and analytical skills to oversee large and multiple projects.
  6. Good PC Literacy – Word, Excel, Project and PowerPoint.
  7. Experience in working closely with operational teams on international level.
  8. Ability to manage process/service workshops with multiple customer contacts.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

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