Client Representative
hace 3 días
Viva.com Madrid, Community of Madrid, SpainClient Operations Representative As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of the company's services.About Viva.com Viva.com is the 1st Tech Bank in Europe for Businesses, revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today, Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods, and payment systems across the continent, further strengthening Viva.com's value proposition. Viva.com envisions providing businesses a value-driven platform to accelerate the adoption of the latest technology.Key ResponsibilitiesAssess and assign incoming leads to the appropriate team;Manage and assist existing merchants with onboarding and payment acceptance setup;Promote existing and new company services to potential merchants;Monitor and oversee active merchants post-activation to ensure seamless collaboration;Act as a key touchpoint between internal departments to support effective use of internal systems and processes;Enter and maintain up-to-date client information into the company's database and keep records with relevant data;Monitor and analyze account performance to drive growth;Collaborate with internal teams to ensure seamless service delivery.RequirementsExperience in monitoring and analyzing account performance to drive growth;Strong interest in technology, with a desire to become a payments subject matter expert;Ability to identify customer technical and commercial requirements to craft solutions;Strong presentation skills, particularly over the phone or with video meetings;Collaboration skills, able to work with a wide range of people to get things done;Fluent in English and Spanish.Additional InformationSeniority level: AssociateEmployment type: Full-timeIndustries: Technology, Information and Internet#J-18808-Ljbffr
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Remote Travel Client Experience Representative
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Remote Travel Client Experience Representative
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Remote Travel Client Experience Representative
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Remote Travel Client Experience Representative
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