AFTER SALES SERVICE TECHNICIAN – DE/EN

hace 3 días

Madrid, España Megamo A tiempo completo

Megamo is a prestigious bicycle brand based in Girona, Spain, driven by passion, innovation and performance. As part of our international growth, we are currently looking for anAfter-Sales Service Technicianto strengthen our technical support and spare parts service, including specifically theGerman-speaking markets.¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.This role is key to ensuring ahigh-level and consistent After-Sales Service , working closely with dealers and internal teams. We are looking for a highly organised and solution-oriented person with good technical bike knowledge and excellent communication skills.Key Responsibilities Providetechnical After-Sales Service support , specifically German-speaking dealers, customers and sales representatives. Manage and coordinatewarranty cases, technical incidents, spare parts requests, repairs and returns . Maintain and improveAfter-Sales Service processes and protocols globally , ensuring consistency and efficiency. Support and train technical teams in international markets when required and help dealers with product troubleshooting. Ensure accurate follow-up of cases through our internal tools ( ERP / B2B platforms ). Coordinate internally with logistics, product, quality and sales teams to ensure fast and professional solutions. Handle day-to-day operational tasks and follow-up to ensure excellent service and response times.Profile Requirements Native German or very high German level mandatory. Basic level of English and Spanish. Proven experience in a similar role within thecycling industry(after-sales, workshop, spare parts or technical support). Technical knowledge of bikes:MTB, Road and E-bikes , components and mechanics. Highly organised, proactive and solution-oriented profile with strong customer service skills. Comfortable working with digital platforms ( ERP, B2B tools ). Communicative, solution-oriented, proactive and results-driven profile. Ability to manageday-to-day administrative and operational tasksefficiently. Other languages are a plus.What We Offer On-site positionat Megamo headquarters in Girona with working hours Monday to Thursday 09:00–14:00 / 15:00–18:00 and Friday 08:00–15:00. A key role in an international company in strong expansion. Join a young, dynamic and passionate team in the cycling world. Stable position with growth opportunities and involvement in strategic projects. Competitive working conditions.Ready to join Megamo and be part of a young, ambitious and passionate cycling team? Don’t wait — apply now and join us on this exciting journey as we keep growing internationally. xiphtebApply on LinkedIn and upload your resume to complete your application.

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