Customer Success Executive
hace 4 días
2 weeks ago Be among the first 25 applicants
About BizAway
Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.
We know that success comes from people and deserves to be recognized. Proactivity, reliability, kindful collaboration, and communication are the core values of our Solution Culture. If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.
We are looking for
A driven and enthusiastic Customer Success Executive (m/w/d) who desires to contribute to the growth and success of our Sales Team.
Your role in BizAway
- Manage and grow a portfolio of existing clients
- Onboard new corporate clients to our platform, ensuring they are 100% up and running
- Craft high-level onboarding documentation like user guides, videos, training materials, etc.
- Identify client growth opportunities and hit upselling targets
- Monitor and report existing and potential threats to help maintain our 0 churn rate
- Define Quarterly OKRs with the Customer Success Team Lead
- Work with the Sales Team in a positive feedback loop
- Proactively propose actions, strategies, and campaigns to improve internal processes and enhance growth
Your Basic Qualifications
- Fluent in English and Dutch
- 1+ year experience in a B2B account management/customer success role
- Hunger: you are not afraid of challenges and eager to learn something new every day
- Proactivity: you actively propose value-creating solutions and are not afraid of mistakes
- Flexibility: you are comfortable working in a fast-changing environment with few certainties
We are also interested in
- Previous experience in fast-growing start-ups
- Any other language is a plus
Our offer
- A seat on a scale-up with skyrocketing growth
- Attractive compensation, including equity in the company
- Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
- Multicultural and international team
- Collaborative and smart environment to work and learn
- Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
Seniority levelEntry level
Employment typeFull-time
Job functionOther
IndustriesBusiness Consulting and Services
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