Customer Success Executive

hace 3 días

Barcelona, España TRAVELTRADE GROUP EUROPEAN UNION S.L. A tiempo completo

TRAVEL TRADE GROUP
- **Job Title: Customer Success Executive**:

- Location: Carrer de Sardenya, 229, 08013 Barcelona
- Terms: Permanent Contract, 40 hours per week,
- **Important Working Hours Flexibility: this position is based on shifts rotation: early morning, late night, bank holiday days, and weekends.**:

- Salary: To be discussed starting at 18K EUR Gross/year

**TRAVEL TRADE GROUP - about us.**
Travel Trade Group specializes in negotiation with travel suppliers to secure and distribute only the best rates. Our goal is to keep strong relationships with our suppliers, through ensuring pricing parity is protected, while also giving the opportunity for clients to sell opaquely and offer new types of packages.

**THE POSITION**
The Customer Success Executive day-to-day tasks consist of a variety of actions: answering the phone, calling customers and leads and replying to tickets including the handling of relocations of unhappy customers as well as upselling and suggesting upgrades, convert leads and increase the average baskets of the bookings. Also, preventing issue on spot, manage all the before check-in and claims post-travel requests.

The Customer Success Executive’s role is to ensure the customers receive outstanding support, before and after their stay and all their needs are met as well as increasing the sales average basket of the bookings.

**DUTIES & RESPONSIBILITIES**
- Final customer & deadline: He/she is responsible for ensuring that deadlines are met, and solutions or answers are provided on time. If issues arise with internal colleagues or external partner, he/she works with them to resolve the problem as quickly as possible to not affect the final customer / client.

**SKILLS & QUALIFICATIONS**

Communication skills - He/she should be excellent customer service & sales orientated communicator both orally and in writing (French and English (U.S is a plus).

Negotiation skills - Having wonderful customer service, sales and negotiation skills are key to this position as every lead should be converted and every client offered the opportunity to discover more.

Analyze spirit - An important aspect of this job is analyzing the situation and the problem at stake with the clients and the providers, to quickly sort out issues and sales.

Time & Stress management - meeting deadlines for tickets is key in this job, so applicants must be organized and able to manage their time effectively as well as able to work late shifts or early ones and extra hours if needed in crisis periods.

**WE OFFER**
- KPIs and bonus related to sales results achievement quarterly
- Full training, on-going coaching, and development opportunity
- Flexibility to work from home once trial period is done
- A nice office with free coffee, free beers, and events
- An energetic team, fun and eager to get to know you already

**English is the official language at the office. Please submit your resume in English if you apply.**

**Job Types**: Full-time, Permanent

**Salary**: From 18,000.00€ per year

Ability to commute/relocate:

- 08013 Barcelona, Barcelona: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- You have the rights to work in Spain and possess your NIE or DNI already?
- Are you ready to work during night shifts?
- Are you ready to work during week-ends?

**Language**:

- English (required)
- French (required)

  • Customer Success

    hace 22 horas

    Barcelona, España Customer Success Unit A tiempo completo

    Position overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...

  • Customer Success Executive

    hace 1 semana

    Barcelona, España Infor Inc. A tiempo completo

    At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with...

  • Customer Success Executive

    hace 7 días

    Barcelona, España Infor Inc. A tiempo completo

    .At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with...

  • Customer Success Executive

    hace 1 semana

    Barcelona, España Infor Inc. A tiempo completo

    At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with Infor....

  • Customer Success Executive

    hace 7 días

    Barcelona, España Infor Inc. A tiempo completo

    At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with...

  • Customer Success Executive

    hace 5 días

    Barcelona, España Infor Inc. A tiempo completo

    At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with Infor....

  • Customer Success Executive

    hace 5 días

    Barcelona, España Infor A tiempo completo

    .General Information Country: SpainCity: BarcelonaJob ID: 42739Department: SaaSExperience Level: ENTRY_LEVELEmployment Status: FULL_TIMEWorkplace Type: HybridDescription & Requirements At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business...

  • Customer Success Executive

    hace 7 días

    Barcelona, España Infor A tiempo completo

    .General InformationCountry: SpainCity: BarcelonaJob ID: 42739Department: SaaSExperience Level: ENTRY_LEVELEmployment Status: FULL_TIMEWorkplace Type: HybridDescription & RequirementsAt Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business...

  • Customer Success Executive

    hace 3 semanas

    Barcelona, España Infor A tiempo completo

    General information - Country Spain - City Barcelona - Job ID 42739 - Department SaaS - Description & Requirements At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes. The Customer Success Executive (CSE) serves as the...

  • Customer Success Executive

    hace 4 días

    Barcelona, España Infor A tiempo completo

    .General Information Country: Spain City: Barcelona Job ID: 42739 Department: SaaS Experience Level: ENTRY_LEVEL Employment Status: FULL_TIME Workplace Type: Hybrid Description & Requirements At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and...

  • Customer Success Executive

    hace 1 semana

    Barcelona, España Infor A tiempo completo

    General InformationCountry: SpainCity: BarcelonaJob ID: 42739Department: SaaSExperience Level: ENTRY_LEVELEmployment Status: FULL_TIMEWorkplace Type: HybridDescription & RequirementsAt Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business...

  • Customer Success Executive

    hace 7 días

    Barcelona, España Infor A tiempo completo

    General Information Country: Spain City: Barcelona Job ID: 42739 Department: SaaS Experience Level: ENTRY_LEVEL Employment Status: FULL_TIME Workplace Type: Hybrid Description & Requirements At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and...

  • Customer Success Executive

    hace 5 días

    Barcelona, España Infor A tiempo completo

    General Information Country: Spain City: Barcelona Job ID: 42739 Department: SaaS Experience Level: ENTRY_LEVEL Employment Status: FULL_TIME Workplace Type: Hybrid Description & Requirements At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives...

  • Customer Success Executive

    hace 1 semana

    Barcelona, España Infor A tiempo completo

    General InformationCountry: SpainCity: BarcelonaJob ID: 42739Department: SaaSExperience Level: ENTRY_LEVELEmployment Status: FULL_TIMEWorkplace Type: HybridDescription & RequirementsAt Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business...

  • Inicio Inmediato Customer Success Executive

    hace 5 días

    Barcelona, España Infor Inc. A tiempo completo

    .At Infor, our mission in customer success is to maximize value for both our customers and our organization, ensuring customers achieve their strategic objectives and business outcomes.The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, overseeing the relationship throughout their journey with...

  • Customer Success Executive

    hace 7 meses

    Barcelona, España Travel Trade Group EU SL A tiempo completo

    Descripción de empleo - Job Title: Customer Success Executive - Location: Carrer de Sardenya, 229, 08013 Barcelona - Terms: Temporal Contract (3 months with extension possible to Permanent Contract), Day, Morning and/or Night shifts rotation. - Salary: To be discussed TRAVEL TRADE GROUP - about us. Travel Trade Group specializes in negotiation with travel...

  • Customer Success Executive

    hace 6 días

    Barcelona, España SOPHiA GENETICS A tiempo completo

    Are you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products? Our Customer Success team are directly responsible for the ongoing management and expansion of our customers. Bring your knowledge & passion to SOPHiA GENETICS, and join our mission...

  • Es&fr Junior Customer Success Executive

    hace 3 meses

    Barcelona, España MoreApp A tiempo completo

    **Ready for a new challenge as a Customer Success Executive? Are you committed to providing exceptional support and ensuring customer satisfaction and long-term loyalty? Join our team as a Customer Success Executive at our office in the heart of Barcelona.** **About MoreApp** MoreApp is a Dutch family company founded in 2013 by father and son. Our mission...

  • Account Executive

    hace 7 días

    Barcelona, España Novicap A tiempo completo

    Novicap es una fintech europea centrada en ofrecer soluciones integrales de capital circulante a Pymes, empresas del mercado medio y administraciones públicas. A través de nuestra plataforma tecnológica propia, ofrecemos soluciones de crédito y SaaS que permiten a nuestros clientes impulsar su negocio. De este modo, Novicap apoya activamente a miles de...

  • Customer Success Executive

    hace 3 días

    Barcelona, España Bizaway A tiempo completo

    Customer Success Executive - Dutch Speaking2 weeks ago Be among the first 25 applicantsAbout BizAwayHere at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise.With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services...