IT Service Management
hace 3 semanas
About the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end.Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs.You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.Key ResponsibilitiesDesign and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders.Drive continuous improvement by identifying process inefficiencies and implementing corrective actions.Support the team lead with contract management and vendor negotiations.Act as the interface between technical experts and service agents to foster collaboration and service excellence.Collaborate as a key member of project teams during IT service rollouts and transformations.Handle escalation processes professionally and ensure resolution pathways are followed.Maintain a high level of customer satisfaction through proactive service delivery and communication.What you bring: A university degree in technical, economic or related disciplines.3+ years of experience in IT service management or a similar role.Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance.Strong experience with Jira, Confluence.Excellent communication skills, with the ability to manage diverse stakeholders and teams.Fluent in German and English (written and spoken) — both are mandatory.Proven skills in negotiation and conflict resolution. xcskxlj Strong analytical thinking and solution-oriented mindset.
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IT Service Management German speaker
hace 7 días
Seville, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management German speaker
hace 4 días
Seville, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end.Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.This role is key to ensuring that services...
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IT Service Management German speaker
hace 16 horas
Seville, España rindus A tiempo completoAbout the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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Regional Service Delivery Manager
hace 2 días
Seville, España Rentokil Initial A tiempo completoLa misión de esta posiciónLa misión de esta posición será garantizar el correcto funcionamiento del equipo de servicios de Pest Control en la región asignada de acuerdo con la estrategia definida por la Dirección de Operaciones garantizando que se consigue la satisfacción del cliente.Funciones más importantesGestión de Clientes : asegurar la...
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Jefe de Proyecto especialista en Service Desk
hace 7 días
Seville, España Babel Group. A tiempo completo**Consent** if you disagree.Depending on the period of time they remain active on the terminal equipment:of the usage data made by users of the **MODIFICATIONS**The website , owned by BABEL SISTEMAS DE INFORMACION S.L, reserve the right to modify this cookie policy based on legal requirements or to adapt it to instructions issued by the Spanish Data...
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Director Project Management
hace 6 días
Seville, España TFS HealthScience A tiempo completoTFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.Join Our Team as a Director Project ManagementAbout this...
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Customer service english market
hace 2 semanas
Seville, España Konecta A tiempo completoWHO WE ARE?Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy...
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Operational Service Delivery Manager | Hybrid
hace 3 horas
Seville, España Jordan martorell s.l. A tiempo completoUna firma de soluciones IT en Sevilla busca un/a Service Delivery Manager Operational para coordinar y supervisar proyectos y servicios TIC. Este rol es fundamental para asegurar el cumplimiento de objetivos estratégicos y la optimización de procesos. Se requiere experiencia en gestión de servicios, liderazgo y habilidades comunicativas efectivas....
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Proposal Management Intern
hace 1 semana
Seville, España DTN A tiempo completoDescription :Role Overview: Unique opportunity for engineering students/recent graduates looking to develop their career in technical proposal management. You will join DTN Weather and Environmental Systems, a division that provides comprehensive solutions across three key sectors: real-time meteorological information for aviation operations, air quality...
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IT Technician
hace 3 semanas
Seville, España DHV Technology A tiempo completoJoin DHV Technology and Be Part of the Vanguard in Space Technology ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.Launch your career with a company that’s building the future beyond Earth. At DHV Technology , our mission is clear: to accelerate space exploration by delivering innovative...
