NEW B2C Customer Care Specialist

hace 2 semanas

Barcelona, España Cataloxy A tiempo completo
NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based

We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.

Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs. You will be working with direct clients in close cooperation with Sales, Student Support and Summer camps teams as well as Operations and finance teams.

Your main tasks will be:

  • Admissions for direct clients, making sure you are their main point of contact after the sales staff has confirmed the booking.
  • Entering student information onto our booking systems.
  • Confirm bookings within our 24 working hours max policy (48h during high season) – enter creating invoices, booking confirmation and visa letter when necessary.
  • Supporting our customers about any enquiry they could have before their arrival at school via calls or emails.
  • Collecting payments as well as all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc or chase accordingly.
  • Install and consolidate high level of trust between you and the customer.
  • Help clients navigate and understand our student portal.
  • Manage complaints and liaise with management for escalations.
  • Proceed with extensions and check availability for summer camps and adult schools if necessary.
  • Collaborate with other Sales and Customer Care staff as well as operations, schools and finance departments.
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