New B2C Customer Care Specialist

hace 3 semanas

Barcelona, España Alpadia Language Schools Sa A tiempo completo

.NEW B2C Customer Care Specialist (Italian speaker) - Barcelona BasedFull-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full academic year and we are proud to welcome language learners from over 100 countries, ensuring a great cosmopolitan mix in our classrooms across the globe. With a network of Kaplan International Languages and Alpadia-branded schools and summer camps spanning seven countries, KLG has the largest presence of any international language school in the English-speaking world, as well as France, Germany, and Switzerland. In addition, ESL, Europe's largest language education travel agency, matches students with the right language course for them.We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs. You will be working with direct clients in close cooperation with Sales, Student Support, Summer camps teams, as well as Operations and finance teams.Your main tasks will be:Admissions for direct clients, making sure you are their main point of contact after the sales staff has confirmed the bookingEntering student information onto our booking systemsConfirm bookings within our 24 working hours max policy (48h during high season) – enter creating invoices, booking confirmation, and visa letter when necessarySupporting our customers about any enquiry they could have before their arrival at school via calls or emailsCollecting payments as well as all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc. or chase accordingly.Install and consolidate a high level of trust between you and the customerHelp clients navigate and understand our student portalManage complaints and liaise with management for escalationsProceed with extensions and check availability for summer camps and adult schools if necessaryCollaborate with other Sales and Customer Care staff as well as operations, schools, and finance departments.Desired Skills, Experience & RequirementsExperience in Customer Service and/or Admissions in the travel & tourism or language education industryProfessional knowledge of Microsoft OfficeItalian level required (C1/C2) with very high English

  • New B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as...

  • New B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona BasedWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as...

  • NEW B2C Customer Care Specialist

    hace 1 semana

    Barcelona, España Cataloxy A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain. Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages...

  • B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (Spanish speaker) Publicada: 11.11.2024. Actual hasta: 25.11.2024 B2C Customer Care Specialist (Spanish speaker), Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain....

  • B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (Spanish speaker)Publicada: 11.11.2024. Actual hasta: 25.11.2024 B2C Customer Care Specialist (Spanish speaker), BarcelonaSalario: a convenirDescripción de la ofertaWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain. Reporting to...

  • B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (Spanish speaker) Publicada: 11.11.2024. Actual hasta: 25.11.2024B2C Customer Care Specialist (Spanish speaker), Barcelona Salario: a convenirDescripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain. Reporting...

  • B2C Customer Care Specialist

    hace 1 semana

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (Spanish speaker) Publicada: 11.11.2024. Actual hasta: 25.11.2024 B2C Customer Care Specialist (Spanish speaker), Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain....

  • B2C Customer Care Specialist

    hace 5 días

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...

  • New B2C Customer Care Specialist

    hace 3 semanas

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    .NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based Full-time Part of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a...

  • B2C Customer Care Specialist

    hace 5 días

    Barcelona, España Cataloxy A tiempo completo

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    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

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  • B2C Customer Care Specialist

    hace 7 días

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SA Ubicación: Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona,...

  • New B2C Customer Care Specialist

    hace 3 semanas

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona BasedFull-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full...

  • New B2C Customer Care Specialist

    hace 3 semanas

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona BasedFull-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full...

  • New B2C Customer Care Specialist

    hace 3 semanas

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based Full-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full...

  • New B2C Customer Care Specialist

    hace 3 semanas

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    NEW B2C Customer Care Specialist (Italian speaker) - Barcelona Based Full-time Part of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools.Language travel is an inspiring business sector with lots of scope for fun and creative work.Our students study from 1 week up to a full...

  • B2C Customer Care Specialist

    hace 5 días

    Barcelona, España Cataloxy A tiempo completo

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    hace 2 meses

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    .B2C Customer Care Specialist - Italian speaker Full-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full academic year and we...

  • B2C Customer Care Specialist

    hace 2 meses

    Barcelona, España Alpadia Language Schools Sa A tiempo completo

    .B2C Customer Care Specialist - Italian speakerFull-timePart of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full academic year and we...

  • B2C Customer Care Specialist

    hace 5 días

    Barcelona, España Cataloxy A tiempo completo

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