Senior Multinational Service Expert, Multinational Excellence Centre

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are looking for a Senior Multinational Service Expert to be based in Madrid. to handle the administration of international insurance policies.If you have significant experience handling the policy administration of Multinational insurance programs for large corporates, particularly in the Financial Lines and/or Liability areas, and are a driven and results-oriented individual with a passion for process optimization and automation, if you are a fluent English speaker and quickly operational in Madrid, then we encourage you to apply for this exciting opportunity.Your Team Our Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth.As part of our newly established Multinational Excellence Centre in Spain, you will at first report to our Head of Business Model Transformation and Process Redesign and become part of a global and dynamic team of Multinational professionals.The Impact You Will Have As an expert member of the team, you will be responsible for coordinating the implementation of multinational insurance programs across various territories. You will oversee implementation of multinational insurance programs, managing complex projects and ensure alignment with market requirements. You will participate in improving processes and your deep industry knowledge to enhance service delivery and optimize operations.Some of your specific responsibilities could include: Coordinate between teams to ensure information completeness for policy issuanceAct as the primary point of contact for underwriting and servicing teams globallyPrepare policy wording documents for sometimes complex customer needsEnsure multinational data accuracy and accessibility in core global systemsDevelop standardized procedures for new product implementationActively support transformation initiatives and drive process improvementsCollaborate with the CUO office to oversee product rollout initiativesProvide additional support during the product's initial launch phaseOffer support, coaching and training for team members, keeping up-to-date and ensuring quality standards are maintained in the teamWhat You'll Bring to the Role You are an experienced professional in the insurance industry with a hands-on understanding of Multinational Insurance Operations policy administration, ready to contribute to a dynamic team environment. You are quickly operational in Madrid, have strong communication skills, attention to detail and a willingness to step up to a senior role within a team.You bring the following: A solid previous experience in policy administration of multinational insurance programs for large Corporates, ideally in Financial Lines (and/or Liability)Strong understanding of underwriting processes, system integrations, and market-specific dynamicsAt ease managing stakeholders at every level of the organization, internationally, internal and externalExcellent communication skills in English, with additional European languages a plusStrong analytical skills and attention to detailAbility to prioritize, plan and coordinate, and support colleagues to do the sameCompetence with Microsoft Office and an interest in new technologiesFamiliarity with data analysis and reporting toolsA keen interest in training and user onboarding processesA willingness to learn and explore how AI can enhance your role and the broader organization81828 | Operations | Professional | Allianz Commercial | Full-Time | PermanentWhat's in it for you? Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong.We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.Please feel free to discuss flexible working arrangements with us.Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.Care to join us? Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.Learn more about careers at Allianz Commercial by clicking here.Learn more about Allianz Commercial by clicking here.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us. Let's care for tomorrowPeople with disabilities: We want to give all our candidates the best opportunity to succeed.If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.comRecruitment Agencies:Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.When we do use agencies, we have a PSL in place, so please do not contact managers directly.Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid#LI-LH1 #LI-Hybrid